AI Scheme Compensation

thejinkazama · 28 March 2016 at 8:17PM

Hi all,

I recently received a reminder letter in from AI about the compensation scheme. I am claiming on behalf of my grandmother who has dementia. Given that neither of us have any knowledge of what the product was, we wrote the following on section B of the form:

In response to your letter I wish to lodge a compensation claim on behalf of _______who is suffering from dementia. She is very concerned after receiving your letters but is unable to recall details of the product. I am ________ and I have Power of Attorney for her. Given that the closing date for claims is very soon, I would appreciate if you would contact me to discuss next steps.

I was sent a standard letter which did not make reference to my comments and another claim form. What do you advise?

Thanks