Broker and Halifax, who is to blame?

cazzashirley

regularsaver1 wrote: »

ah well the broker should have issued you the correct key facts illustration

if this is what was given to you, i'd guess this was what was selected

i would have said it was too short notice to change this months payment collection, so they would have had to process a refund. if you want the money quicker you can do a direct debit indemnity with your bank, but it will be for the full amount, and not the additional £350

I phoned them today, and yes they will refund my money but for a charge! I could not believe my ears, I asked the lady to go to the manager for the charge to be waived, as I had it in black and white that the smaller amount would be taken. 2 minutes later, I received a phone call, saying they had managed to waive it under the circumstances.

Never have I dealt with such an unprofessional, pass the buck company.

regularsaver1

I may be biased but i feel the broker should have given you the correct kfi and this could be the error

in the bank it would have been accepted the same day. with a broker its not