Boots won't accept gift receipt to exchange for original purchase price

VodkaSorbet

ScorpiondeRooftrouser wrote: »

I think your opportunity was within the 28 days. Had you returned it within 28 days they would have given you the benefit of the doubt.

Even if you were trying this on, of course, you would only be putting yourself in the position you'd be in if you waited for the sale and bought it. So even if they suspect people are doing this, they probably don't mind so much as long as they return it within the return period.

It pretty much makes sense to me. I suspect the confusion is in the fact that someone has implied to you that you'd be in a different position with a different type of receipt; I am not convinced you would.

They didn't imply - the Boots staff (a more senior one was called over to by the till attendant) explicitly said, if you bring your original purchase receipt in you can have the full value exchanged.

nearlyrich

I had this issue with a gift I bought for someone for Christmas 2014 at Game, they refused a gift receipt on boxing day. It didn't help that the manager of the local store was about 14 with attitude. I took it back to the store I got it from got cash and bought a replacement on Amazon no more Game for me ever. I am surprised at Boots they are usually really good.

VodkaSorbet

wealdroam wrote: »

19th January was the 28th day after purchase.

Expiry date on receipts?
Not sure I understand this concept.

Perhaps you haven't received one of these - many shops I have purchased from (Debenhams, Next, John Lewis...) give you a 'gift receipt' before Christmas which says something along the lines of 'Use this receipt for a full exchange/refund of your gift before day/month/year'. Normally this is just a fixed date, irrespective of the purchase date, before which they are offering a different refund policy to their normal one (i.e. they are allowing you to claim the full value of your gift rather than be subject to post-Christmas sales). This is usually much longer than a normal return period as well, I have seen the 'expiry' dates in February before.

I had assumed that because this receipt I have from Boots is labelled a 'gift receipt', it was a similar operation to the others.

I accept that this is my fault for not checking their return policy but I was confused that their objection was not on the basis of time elapsed.

bod1467

Are you looking for a change-of-mind exchange, or an exchange because the goods are faulty?

For the former you're dependent on Boots' goodwill, for the latter the purchaser* would be entitled to a remedy under the Consumer Rights Act/Sale of Goods Act.

* Usually a gift receipt means that the recipient becomes the purchaser, so receives the same rights, but not always.

LilElvis

Was there an "end date" on the gift receipt? The date by which you would have have been able to exchange for the full, original cost?

hollydays

was this one of the boots super duper bargains that they had in the countdown to Christmas.

MothballsWallet

I've snipped to concentrate on the bit I want to reply to:

wealdroam wrote: »

Expiry date on receipts?
Not sure I understand this concept.

When I buy stuff from Wilkinsons / Wilko, the receipt usually says something like "You can return your purchases until <date> for a refund", but I think the date's based on their return policy.

ScorpiondeRooftrouser

VodkaSorbet wrote: »

They didn't imply - the Boots staff (a more senior one was called over to by the till attendant) explicitly said, if you bring your original purchase receipt in you can have the full value exchanged.

Well that of course makes no sense at all, so it is far more likely to be a misinterpretation of policy by someone who can't understand policies than it is to be official policy.

VodkaSorbet

ScorpiondeRooftrouser wrote: »

Well that of course makes no sense at all, so it is far more likely to be a misinterpretation of policy by someone who can't understand policies than it is to be official policy.

I'm glad I wasn't the only one confused!

Anyway, I understand the situation now - this gift receipt isn't like others I've seen, it's just a proof of purchase with a date enabling you to use their normal return/exchange policy without revealing the price of the gift, and I should have exchanged ASAP to try to avoid the issue of the sale price.

Thanks for all your comments.

takman

How do you know that they didn't buy in the pre Christmas Sale and only paid half what they cost now?.
If the person who bought it told you how much it cost then why didn't they give you the original receipt when they gave you the gift?.