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When Does an Application Start?

Lisa35_2 · 2016-02-23 13:43:03

I'm in dispute with my new mortgage provider over when I applied for the mortgage. In short we got a DIP then switched current accounts to them to be eligible for our preferred mortgage. When the switch completed we applied for the mortgage. We should have been eligible for £250 cashback as a current account customer but…

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Lisa35_2 Posts: 16 Forumite

4 April 2016 at 1:54PM

An update on this. Nationwide refused my complaint again. I referred it to the ombudsman who within two weeks has got them to pay me the £250 cashback plus £25 compensation (which I didn't ask for).

Nationwide claim the issue was due to my being created as two customers in their system and it was incorrect in this instance to refuse my complaint.

I received a cheque a couple of days later and the case is now closed.

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When Does an Application Start?

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