Faulty ATM

Victor247

Hi everyone, I received a letter from my bank a few days ago informing me that Nationwide bank has asked them to refund me £30 plus £5 interest for their ATM machine not either give me the money or did not dispense the whole amount I request although my bank account was debited. I was not aware of this as I usually don't stand there counting money at ATMs especially when there is a long queue behind you. According to them. the date of the transaction was 28 January 2008. That is over 8 years ago. Why did they keep my money for so long. Does to amount to professional negligence? Can I charge them daily compound interest for holding my money illegally for 8 good years? Thanks

Nasqueron

Victor247 wrote: »

Hi everyone, I received a letter from my bank a few days ago informing me that Nationwide bank has asked them to refund me £30 plus £5 interest for their ATM machine not either give me the money or did not dispense the whole amount I request although my bank account was debited. I was not aware of this as I usually don't stand there counting money at ATMs especially when there is a long queue behind you. According to them. the date of the transaction was 28 January 2008. That is over 8 years ago. Why did they keep my money for so long. Does to amount to professional negligence?

They made a mistake and realised it (or made a typo on the letter) and have refunded you the cash and £5 compensation.

Victor247 wrote: »

Can I charge them daily compound interest for holding my money illegally for 8 good years? Thanks

No. It's not illegal and you can't charge them anything.

Stevie_Palimo

This made me chuckle and really seeing as you never it went from your account why are you worried here, More so they have rectified it and you should be grateful for this fact.

Victor247

I have checked with my bank and the money did go out of my account in 2008

Stevie_Palimo

Victor247 wrote: »

I have checked with my bank and the money did go out of my account in 2008

And you are getting it back so no real issue here, More to the point you had no idea it was taken in error so really should be grateful it is being dealt with here.

DCFC79

Just move on victor.

[Deleted User]

Phone the Daily Mail and show them your sad face.