Why NOT to buy Samsung TV's or Curry PC World's "Whatever Happens" cover policy

roddydogs

How did they get "Into your living room?"

pappa_golf

roddydogs wrote: »

How did they get "Into your living room?"

use a back door

MarkBargain

hollydays wrote: »

Probably in the same way as every other retailer? I don't think misuse is deliberate, it's just ignorance.

How does one misuse a TV? If there was a crack in the screen, I would have thought that would be covered by the accidental damage cover.

SnowTiger

I'm surprised they can get away with calling the cover "Whatever Happens".

Definitions of "whatever":

http://www.merriam-webster.com/dictionary/whatever:

• anything or everything that
• no matter what : regardless of what

"Whatever happens" = Anything that happens, no matter what.

:rotfl:

specialboy

I took out a 'Whatever Happens' policy 4 years ago when I bought my son a laptop, he fell down the stairs today while carrying it (he's ok) smashing the screen and cracking the case so I took it to PC World and was told that it should be repaired or replaced within 21 days.
When I took out the policy the salesman told me I was covered even if a car ran over it so fingers crossed I will be sorted ok.

patman99

I would suggest sending a letter before action stating that unless they adhere to the original policy as taken out and repair the TV or replace it, you will have no other recourse than to take them to Court for the full sum of the purchase costs of the TV and the policy.
Give them 28 days to undertake the repair and f they fail to do as they were suppossed to in the first place, start a claim via MCOL.

I know from first hand experience how shocking CurrysPCWorld customer services can be. I had one of their so-called support staff trying to convince me that the reason the keys on the 1 week old laptop I was returning were falling off due to incorrect use rather than because it had not been assembled correctly.

I did have the last laugh when the CS person tried typing on the laptop to prove there was nothing wrong with it and 2 keys promptly flew off.

powerful_Rogue

patman99 wrote: »

I would suggest sending a letter before action stating that unless they adhere to the original policy as taken out and repair the TV or replace it, you will have no other recourse than to take them to Court for the full sum of the purchase costs of the TV and the policy.
Give them 28 days to undertake the repair and f they fail to do as they were suppossed to in the first place, start a claim via MCOL.

I know from first hand experience how shocking CurrysPCWorld customer services can be. I had one of their so-called support staff trying to convince me that the reason the keys on the 1 week old laptop I was returning were falling off due to incorrect use rather than because it had not been assembled correctly.

I did have the last laugh when the CS person tried typing on the laptop to prove there was nothing wrong with it and 2 keys promptly flew off.

Why would you ask for the full price of the TV to be refunded when its 3 years old?

bod1467

Because the policy covers a repair, or if not possible then a replacement of equal standard to the original purchase?

Fosterdog

bod1467 wrote: »

Because the policy covers a repair, or if not possible then a replacement of equal standard to the original purchase?

An equal standard of the three year old TV would not be a full refund. The way technology has progressed a better TV can almost certainly be purchased for a lower cost that the original. I say almost certainly as OP may have had an outstanding bargain and paid a ridiculously low amount for the TV at the time.

If it helps at all OP, a friend sent her sons iPad away under "whatever happens" for a power fault. The repair was rejected because they found liquid inside the unit. After questioning her son her admitted to dropping it in the bath, he didn't want to tell her because he knows he's not allowed to take it in the bathroom.

She sent a letter to the investigation team explaining that her son had now told the truth about what happened. They accepted the explanation and collected it a second time and repaired it. The reason it was rejected first time is because the liquid damage had not been reported, they will repair user damaged items but it has to be reported as damaged and not as just breakdown.

Back to the thermal crack on the TV though, I have been working with electronic repairs for almost 15 years and can count on one hand the number of cracks that could even possibly be caused by heat, a thermal crack looks completely different to a pressure or impact crack. I've tried searching for Samsung thermal crack and am not getting any solid proof that it actually exists, just lots of people saying that's what happened to their TV and most without pictures to see what the crack looks like. When running the same search and choosing the images option every single picture is clear pressure or impact damage.

It really isn't a common fault so I can see why they may doubt you when you say that's what it is and use random strangers on the Internet as your proof.

Send a letter to the investigations department explaining (maybe more politely than you have here) that you don't know what caused it and they may well just accept what you say and repair it.

Exile_geordie

MarkBargain wrote: »

How does one misuse a TV? If there was a crack in the screen, I would have thought that would be covered by the accidental damage cover.

That would depend on how it was handled when it was put in place maybe it happened then maybe it didn't who knows.