Halfpriceperfumes

MissyKay

Hi All,

I wanted some advice from other who may have used this company. I first tried to put order through and this failed I complained to them to which they did not reply but sent me 15% discount code. They then put order through without my knowledge few days later when I initially tried to do it when I queried this they said it must have been a problem with the site on top of that they did not honour the 15% discount as I did not put order through. My order came and two items are incorrect and one item not sent, no customer services number to contact them on so fed up trying to resolve this wish I never ordered from them at all.

I really want to return all the items and get a refund so annoyed with them. Its like banging your head against a brick wall for them to actually listen to what you are saying.

Anyone has any advice on how to resolve this ?

Thanks in advance.

Missykay

Brynsam

Not sure why you haven't just sent the items back using a trackable delivery service - you're entitled to do so if they are the wrong items.

How did you pay - might be worth trying a chargeback if you used a debit card?

MissyKay

Thanks for your reply.

The order was under £100 so credit card company won't help.

I want to return the whole order can i do that? Also what happens if they refuse to give me refund? They are not trustworthy to deal with. So annoyed i got into this situation.

Thanks

Tealblue

MissyKay wrote: »

Thanks for your reply.

The order was under £100 so credit card company won't help.

I want to return the whole order can i do that? Also what happens if they refuse to give me refund? They are not trustworthy to deal with. So annoyed i got into this situation.

Thanks

Depends how long ago it arrived and whether you've opened anything. There's a good (recent) article at http://www.onlineshoppingrights.co.uk/understanding-uk-distance-selling-regulations.html