Endowment Complaint rejected - legitimate?

gmdh555

Hi,

I recently submitted a missold endowment complaint on a policy with Norwich Union. They have rejected it - the grounds for rejection are that I previously complained about this policy (two years ago) and then failed to return their fact-finding questionnaire.

I know that I have grounds for complaint, as they have already upheld my complaint on another policy and offered compensation. Can they legitimately reject this new complaint on the basis of this technicality?

Thanks,
Gareth

dunstonh

Can they legitimately reject this new complaint on the basis of this technicality?

Yes they can. Unless you have justification for the length of delay then you cannot pursue it further. Justification would be if you had been in hospital or out of the country and unable to respond.

EdInvestor

gmdh555 wrote: »

Hi,

I recently submitted a missold endowment complaint on a policy with Norwich Union. They have rejected it - the grounds for rejection are that I previously complained about this policy (two years ago) and then failed to return their fact-finding questionnaire.

I know that I have grounds for complaint, as they have already upheld my complaint on another policy and offered compensation. Can they legitimately reject this new complaint on the basis of this technicality?

Thanks,
Gareth

Since they have now got around to rejecting your complaint, take it to the Ombudsman.You must do this within 6 months of receiving the rejection letter.