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TCB not registering
SueP19
Posts: 1,882 Forumite
Is anyone having a problem because I am
13th Jan clicked through to a pet insurance, never visited before, cashback £12.50.........no cashback, opened a ticket and was told this
"Every time that you visit a merchant via our links, whilst signed into your Top CashBack account, a ‘click record’ is created, whether you go on to make a transaction or not.
Unfortunately in this instance we have no records of you having visited Animal Friends Pet Insurance on the 13/01/16. Without this information we are unable to assist you with a Missing Cashback claim as the merchant requires this reference to be attached to the claim and the system will not allow you to lodge a claim without it."
I have proof that I bought it but how can you prove you clicked through
18th Jan bought clothes cashback 8.4% not showing
Today bought handbag cashback 6.3% not showing
Getting a little fed up with it to be honest...........any ideas
13th Jan clicked through to a pet insurance, never visited before, cashback £12.50.........no cashback, opened a ticket and was told this
"Every time that you visit a merchant via our links, whilst signed into your Top CashBack account, a ‘click record’ is created, whether you go on to make a transaction or not.
Unfortunately in this instance we have no records of you having visited Animal Friends Pet Insurance on the 13/01/16. Without this information we are unable to assist you with a Missing Cashback claim as the merchant requires this reference to be attached to the claim and the system will not allow you to lodge a claim without it."
I have proof that I bought it but how can you prove you clicked through
18th Jan bought clothes cashback 8.4% not showing
Today bought handbag cashback 6.3% not showing
Getting a little fed up with it to be honest...........any ideas
Debt Free Diary - Second Chances! Life in a Tourer........Debt free, building a savings pot
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Comments
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Does your browser allow cookies? Think they won't track if it doesn't.0
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Yes it does and I have a other lower priced ones registered before and after those eventsDebt Free Diary - Second Chances! Life in a Tourer........Debt free, building a savings pot0
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Either take screen shots or video yourself completing offers, video is the only truly reliable evidence IMHO.Minimalist
Extra income since 01/11/12 £36,546.450
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