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Bpo how to deal with them?
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craftingqueen_2
Posts: 695 Forumite
Husband today started getting phone calls from BPO on mobile and home ,How do we deal with them?
Proud to be No. 61 in the DMP mutual support group.
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Hi
Does your husband know what type of debt they are collecting and whether it’s something that he actually owes?
James
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0 -
Hi, James
No we don't know why they are calling hubby had two missed calls from them on mobile and one on landline. Do we deal with them on the phone or do we wait for them to write?Proud to be No. 61 in the DMP mutual support group.0 -
Your husband isn’t obliged to telephone BPO just because they’ve attempted to call him. I think it’s best to wait for them to write as they should provide more information in a letter and you’ll have a history of the correspondence if a complaint needs to be made.
If they do write we have a template ‘prove it’ letter on our website which your husband can use to dispute liability and request evidence if he doesn’t think he owes the debt.
James
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0 -
Thank you James you have been very helpful.Proud to be No. 61 in the DMP mutual support group.0
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Best to wait until something arrives in writing, then the normal response would be the provit letter.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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