Damaged Xbox live code

2 Posts
Dear All
We recently purchased a 12 month Xbox live subscription from Amazon (about £40). Unfortunately it was almost impossible to scrape off the silver foil covering the code and in doing so we damaged and lost the middle 5 digits. I contacted Microsoft support who were no help at all and suggested I contact Amazon. Has anyone else had the same problem and had a satisfactory outcome?
Cheers
We recently purchased a 12 month Xbox live subscription from Amazon (about £40). Unfortunately it was almost impossible to scrape off the silver foil covering the code and in doing so we damaged and lost the middle 5 digits. I contacted Microsoft support who were no help at all and suggested I contact Amazon. Has anyone else had the same problem and had a satisfactory outcome?
Cheers
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Does anyone know if there is any chance of Microsoft replacing the code?
Amazon is the retailer so your rights are with them so contact them.