Question about a £1.5k debt

TomJ17

For some reason I decided today was a day to sieve through my finances.

I have a £1.5k debt with Barclays which I've been paying £1 a month via standing order towards following advice from Step Change. I called them today because I was paying Moorcroft the money before a few months back I got a letter to say the case had been passed back to Barclays. I just changed the Standing Order back to the Barclays details and didn't hear anything since.

I called Barclays today to enquire about my account to be told my account has been paid off, the advisor was even asking "Did you not realise you'd paid it off?" and I said no, because I know full well the balance is 1.5k. The advisor assured me that the account had been paid off in full and said she's sending a letter through the post to confirm this.

So my question is, am I the luckiest person ever? Do I keep the standing order active? and if I really do receive this letter saying its paid off, does that mean they can go back on it and say they do need paying?

HappyMJ

How long have you been paying for? Sometimes they write off old accounts. Would have been nice to tell you though.

TomJ17

Only about 3 years old, nothing majorly historic.

sourcrates

TomJ17 wrote: »

So my question is, am I the luckiest person ever? Do I keep the standing order active? and if I really do receive this letter saying its paid off, does that mean they can go back on it and say they do need paying?

Hi,

It's one of two scenarios.

Either they have chosen to write off your debt, and take the hit, which would mean you have no further liability,

Or,

The call handler you spoke to has misinterpreted the information in front of them, and the account has been re-sold to a DCA, and the debt still remains.

See what the letter says when it arrives !!