Alphera car finance overpayments

mikeopvc

Hello and Happy New Year to all:)

I have a question about our car finance.

We changed our car recently and got a new finance deal with the new car, The finance is with Alphera. I want to make regular overpayments on the agreement and set up a standing order for a small amount to be paid every week or month but when I called to enquire I was told that it's not possible to do this, Our last agreement was with Black Horse and it was really easy to make payments etc. You could log in online and view all the info and request settlement figures etc. Alphera say I can only make lump sum payments and will need to ring up every time to get a quote and also to tell them where to allocate the payment.
I checked online and their website seems to contradict this, It says:

How can I make payments on my agreement?

Direct Debit: Please contact us on 0370 5050 125 and request a Direct Debit Mandate Form. Please be advised that we will need to ask for additional information if the bank account is not in your name.

Card Payment: We accept the following cards with no additional fee to you – Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, Mastercard, American Express. To make a payment, please call us on 0370 5050 125. You will need your finance agreement number to hand.

Bank Transfer: Please call us on 0370 5050 125 and we will provide you with the correct bank details to set up the transfer.

Standing Order: Please call us on 0370 5050 125 and we will provide you with our bank details and the instruction document you will need to complete and provide to your bank.

Cheque: Please make all cheques payable to ALPHERA Financial Services, quoting your agreement number on the back of the cheque. Cheques should be sent to ALPHERA Financial Services, The Accounts Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.


Should I just take her word for it or try ringing again and speaking to another person?

Thanks