Advent win but wrong item sent

Alidolly

So, had an email saying I'd won a mug from thr Emerald Street / Anthropologies advent.

Box arrived a few days later with "crockery" on the front and from company so thought I'd keep it for Christmas Day to open.

Christmas day, opens package and inside is a candle in a tin and no mug. I'm grateful for ANY win so not sure whether just to keep the candle or to contact and let them know there's been a mistake made.

What would you do? Contact or leave it?

BlueBella

I personally would say nothing and keep the candle as I love candles and have loads of mugs. It is up to you what you do - If you tell them they have sent the wrong prize, I doubt they will ask you to return the candle and may send you out a mug as a bonus

mitchb

Id drop them an email to advise, their maybe someone waiting for a candle that receives a mug, lol.


If your happy enough to keep the candle you could mention this on the email, I'm sure they will be agreeable as no extra cost / work on there part.

StokieBecks

Maybe you won the candle too

Alidolly

Ive dropped them a short email saying I hope the person who had won the candle hasn't missed out (I'd hate to have taken someone else's prize) and will see what they say. I'm happy to keep the candle as have loads of mugs if they say just keep that.

Thanks