Hours of work changing due to Xmas Eve and New Years eve

Lioness_Twinkletoes

skipfeeney wrote: »

she has offered to stay until 10pm but they won't let her.

Well that's just silly. Of course they won't let her - they're going to be closed!

Sharon87

Working in customer services shifts change to suit the company's needs and this is normal practise. However the late notice for Christmas Eve's shift at least is a bit too short.

Why doesn't she ask her employer if she can take the 2 hours as holiday or ask if it's going to be quiet to start later and only be paid for the hours she works, if she can live without 2 hours pay.

You're right in most offices are flexible with start/finish dates, but a call centre is not a conventional office, it's in customer services, just like a shop would be or a bank, so different rules apply. I work in an office with most of the time being flexible, but I could also work from home in my job, so if something urgent comes up all I need is my phone and my laptop!

getmore4less

I would think in call center world this is one of those pick your battle moments.

Mupette

I work in a contact center, all the staff affected were informed last week, that opening hours were 9-5 between Christmas and new year, including today

3 years ago when i was doin nights of 4-8 i was only obliged to do 1 hour the rest paid, but because i didn't see it as fair, so i offered to start early, i got given an extra day off for my kindness

ACG

Most contracts have something in that covers this type of scenario. It allows them to alter hours marginally and occasionally.

But you need to read the contract.

[Deleted User]

skipfeeney wrote: »

It dosen't make sense, also they are so quiet at the moment my partner is lucky if she gets 2 calls a night. I think they just don't like the thought have someone getting paid for 2 hours work and not doing it.

But can they legally do this? If you worked in an office 9-5 and they closed early you wouldn't be expected to change your hours or make your hours up. The actions of your employer are preventing you doing your contractual hours?

Or am i completly wrong?

It's called meeting "the needs of the business" as long as not singled out I suppose.

It's hard but if you were the boss would you want to knowingly pay someone for doing nothing?

System

I work in retail and on BHs, my shop closes earlier than normal and I come in early to do my contracted 8 hours.

One good thing about BHs is I have more of an evening.

Your partner can stay until 10pm if he wants but the security will be wanting to lock up

Takeaway_Addict

ScarletMarble wrote: »

I work in retail and on BHs, my shop closes earlier than normal and I come in early to do my contracted 8 hours.

One good thing about BHs is I have more of an evening.

Your partner can stay until 10pm if he wants but the security will be wanting to lock up

No, the partner quite clearly can't

Elfbert

You really need to read the contract. My 'normal' hours are 0830-1730, but my first day back after the holidays is 2200-0600 on Sunday night! Owing to needs of the business. Likewise I'll sometimes work a weekend.