MSE News: 'Super-complaint' launched over train delay payouts

Former_MSE_Paloma

Which? submits 'super-complaint' to the rail regulator demanding it takes action to make train delay claims easier...

Read the full story:

''Super-complaint' launched over train delay payouts'




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DonnySaver

This is hardly suprising. They charge the Earth, provide a poor service and then try and avoid compensating you when things go really wrong.

I ALWAYS put in a claim if I am delayed. However, with the 2 most recent claims I've submitted there have been significant delays in the train companies paying out. They try and wriggle out of it wherever they can it would seem.

VT82

Ignoring whether or not the compensation terms or payments are too generous, I don't like the Which? guy's phrasing: 'Millions of passengers are left out of pocket each year'. Out of pocket means paying too much for something or not getting something you've paid for - you're not 'out of pocket' just because you're train was a bit late and you didn't claim the compensation you could get. Spoils the whole article for me.

stoneman

I don't like that East Coast trains only give you a travel voucher that expires in 12 months and you have to go to a train station to use it.

wealdroam

stoneman wrote: »

I don't like that East Coast trains only give you a travel voucher that expires in 12 months and you have to go to a train station to use it.

I guess you didn't read MSE's news article earlier this year:

Train delayed? You can now request cash compensation