MSE News: 'Super-complaint' launched over train delay payouts

Which? submits 'super-complaint' to the rail regulator demanding it takes action to make train delay claims easier...
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''Super-complaint' launched over train delay payouts'

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  • edited 21 December 2015 at 3:13PM
    DonnySaverDonnySaver Forumite
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    edited 21 December 2015 at 3:13PM
    This is hardly suprising. They charge the Earth, provide a poor service and then try and avoid compensating you when things go really wrong.

    I ALWAYS put in a claim if I am delayed. However, with the 2 most recent claims I've submitted there have been significant delays in the train companies paying out. They try and wriggle out of it wherever they can it would seem.
  • VT82VT82 Forumite
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    Ignoring whether or not the compensation terms or payments are too generous, I don't like the Which? guy's phrasing: 'Millions of passengers are left out of pocket each year'. Out of pocket means paying too much for something or not getting something you've paid for - you're not 'out of pocket' just because you're train was a bit late and you didn't claim the compensation you could get. Spoils the whole article for me.
  • stonemanstoneman Forumite
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    I don't like that East Coast trains only give you a travel voucher that expires in 12 months and you have to go to a train station to use it.
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
  • wealdroamwealdroam Forumite
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    stoneman wrote: »
    I don't like that East Coast trains only give you a travel voucher that expires in 12 months and you have to go to a train station to use it.
    I guess you didn't read MSE's news article earlier this year:
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