hsbc bought instead of sold

w00519772

I recently sold some shares linked to my hsbc invest direct account.

I called hsbc and placed the sell order worth about £250. I checked my online account the following day which stated that a buy order was executed successfully.

Therefore I called hsbc back. The chap I spoke to said that it was clear that I placed a sell order (after listening to the previous recorded call) and apologised. He removed the shares bought and sold the shares I had as previously requested. My account now looks correct.

He suggested making a complaint via the online facility. The mistake has not really costed me anything - except waiting 48 minutes to get through the second time on an 0345 number. Is it worth making a complaint? What could I expect as an outcome?

cells

Leave it be imo

Garethgrew

They are desperate everybody wants to sell and they are sneaky swapping sell orders for buy orders and trying to get away with it

happylucky

I'd say leave it. And for this kind of transaction, use the online system to sell in future to avoid human errors .

Generali

happylucky wrote: »

I'd say leave it. And for this kind of transaction, use the online system to sell in future to avoid human errors .

Probably better to use this system to avoid your own human errors!:)

purch

Garethgrew wrote: »

They are desperate everybody wants to sell and they are sneaky swapping sell orders for buy orders and trying to get away with it

Looks like you've sussed it. :eek:

w00519772

I had a call from HSBC out of the blue today and they offered me £80 compensation. I said £100 would be nicer and they said: "We can easily agree to that". Makes me think I should of asked for more?

At the moment I am thinking £100 is a fair deal. I said I would think about it as I did not want to agree to something in haste (I was not expecting the call).

MPD

Sounds great, let's hope they don't accidentally debit £100 instead of crediting it.

w00519772

I received a letter from HSBC last Thursday with the Ombudsmans' number on it. I was not expecting any compensation so I am pleased with this result.

However, just to make sure I am in fact getting a fair deal. Please see this link: http://www.financial-ombudsman.org.uk/publications/technical_notes/distress-and-inconvenience-case-studies.html. I am obviously at the low end of the "moderate" category. Is this compensation reasonable in your opinion?

Thrugelmir

Compensation awarded will be relative to the financial loss incurred.

[Deleted User]

Hi,

your sell order was worth about £250.

You say you didn't lose out on the delay.

They are giving you £100.

That's 40% tax free profit.

Sounds good to me, where else would you have got that if deal had gone through promptly?