What's a

Paul_1977

Deleted in shame.

grumbler

Returned payment fee is the fee they charge if the DD is bounced by your bank.

jonesMUFCforever

Check your bank statement and come back to tell us.

jimjames

Have you changed banks recently?

YorkshireBoy

Paul_1977 wrote: »

DD was paid.

Nov 2015 PAYMENT DIRECT DEBIT PAYMENT THANK YOU £100 -

Nov 2015 DEBIT RETURN PAYMENT FEE

Jones was asking you to check your bank statement, ie your current account.

Is there a £100 debit and (an almost immediate) £100 credit showing on there?

grumbler

Well, did your statement say the the payment would be collected by a DD? Usually a new DD is also confirmed by a separate letter from a CC company.
If not you can never rely on a DD unless you see this clearly said in the statement.
I the statement did say this, you can blame the CC company.

Robin9

Thank you for admitting your "own goal"