Interest rate different on Mortgage Offer than the one signed for

dunstonh

I didn't get any KFI from the broker as I thought this was normal procedure and didn't know if I had to ask for it.

Its a very important document. Sometimes you get two. One prior to application and when sent in the post. Failure to issue this document and discuss the contents (on face to face cases) would be a compliance breach.

It is one of the few things the FSA has introduced which has been of great benefit and if the adviser isnt issuing it then I would be seriously concerned. It shows all the costs, the mortgage repayments and contains the warnings. It manages to do all this without being too long to read. A vital document.

Rick62

Amjad, I don't know the specific rates in July, but looking back at their news headlines they had an increase with no warning on 12th July.

Ask your broker where your Key Facts Illustration is. (also did he give you his terms of business, or 'Key facts about Our service'?).

Ask him what day the application was submitted (do you have a record of when it should have been submitted?).

Ask if Halifax have agreed to give the better rate or not. Don't let him !!!!!!!! you about underwriters etc, get firm facts and keep asking till you are satisfied.

Ask him his complaints procedure (within his Key Facts about our service).