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Baffling Talktalk e-mail: 'Your Superfast Fibre Optic Broadband cancellation'
bxboards
Posts: 1,711 Forumite
in Phones & TV
Hi
Just woken up to a completely baffling e-mail from TalkTalk!
I was due to start the services on 17th December and I received the router in the post yesterday telling me not to connect it until 17th...
The e-mails 'confirms' the order has been cancelled, and says they are going to send me a pre-paid label to send back the router!
I haven't Cancelled the order, and am (or was!) expecting to go Live on 17th!
I called TalkTalk and got a lot of talk about LLUs and if they could get the line released by BT as it was Fibre...? What I don't understand is why they have sent me a Cancellation mail implying I have initiated this when it appears to be something to do with unplugging my BT fibre and plugging it back to TalkTalk? At least that was the jist or it I think.
Still not really any the wiser even after the phone call and the e-mail from TalkTalk implies I have cancelled, not Talktalk.
Just woken up to a completely baffling e-mail from TalkTalk!
I was due to start the services on 17th December and I received the router in the post yesterday telling me not to connect it until 17th...
The e-mails 'confirms' the order has been cancelled, and says they are going to send me a pre-paid label to send back the router!
I haven't Cancelled the order, and am (or was!) expecting to go Live on 17th!
I called TalkTalk and got a lot of talk about LLUs and if they could get the line released by BT as it was Fibre...? What I don't understand is why they have sent me a Cancellation mail implying I have initiated this when it appears to be something to do with unplugging my BT fibre and plugging it back to TalkTalk? At least that was the jist or it I think.
Still not really any the wiser even after the phone call and the e-mail from TalkTalk implies I have cancelled, not Talktalk.
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Comments
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So what is your existing service? BT Infinity?No free lunch, and no free laptop
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Hi bxboards
I am sorry to hear this. I would like us to get this looked into for you, please contact us on our Twitter feed @TalkTalkCare or on our Community found on our Website.
Thanks
Abbie“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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