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General Amazon contact enquiries
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cepheus
Posts: 20,053 Forumite
I've had two problems with Amazon lately.
The first is where the courier didn't ring (I saw his van arrive) left the package on my step and drove off, the Amazon site said it had been handed to me.
The second is where I couldn't find a place to add the discount code and the site seems to have bought a Ebook directly without adding it to the basket, although it's still being processed.
Is there an email address or site page where I can report these problems? The nearest I can find is to rate packaging!
The first is where the courier didn't ring (I saw his van arrive) left the package on my step and drove off, the Amazon site said it had been handed to me.
The second is where I couldn't find a place to add the discount code and the site seems to have bought a Ebook directly without adding it to the basket, although it's still being processed.
Is there an email address or site page where I can report these problems? The nearest I can find is to rate packaging!
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I always go onto live chat, I find thats the easiest and quickest way to get help from them.I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0
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