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Online shopping problem!!!
Daniels735
Posts: 2 Newbie
Hi
I recently placed an order for some ear rings for my partner a week ago and the money has been taken from my account, however, the order has not been shipped and my emails or phone calls have not been answered. The phone number goes straight to voice mail. If I can't get through to the online shop to cancel my orer, how do I go about getting my money back?
I recently placed an order for some ear rings for my partner a week ago and the money has been taken from my account, however, the order has not been shipped and my emails or phone calls have not been answered. The phone number goes straight to voice mail. If I can't get through to the online shop to cancel my orer, how do I go about getting my money back?
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Comments
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How did you pay?
Call your card provider and they should be able to help you.I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Thanks
I paid using my Barclay's Debit Card as I don't have a credit card. I will try and remember my telephone banking info!0 -
You should be covered paying by debt card
http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback0
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