MoneySaving Poll: Which are the best and worst parcel delivery firms?

GillianStapleton_2

I'm angry and disgusted with My Hermes, Yodel and Amazon Logistics - this year I've had a parcel left in the dustbin along with the rubbish, one thrown over the fence, and one left at a neighbouring house that was unoccupied - that one never turned up. They never reply to complaints either.

geekonthepc

DPD are by far the best, they seem to be the UK's only operator to give a 1hr window and (for the most part) stick to it.

Always happy to get a DPD delivery.

Yodel

sollc wrote: »

For me, the most important factor for a parcel delivery firm, is what happens if you are not at home when they deliver. In this situation, I need the option to collect from a convenient location not too many miles away from my home, i.e. not the delivery firm's depot.

I have had really bad experiences with Yodel - with them claiming to have delivered to a 'neighbour' (over a mile away, an unoccupied house), and not leaving a calling card so I had to chase up the missed delivery myself. Although refunded for the goods by the retailer, most of the items were then out of stock so I was unable to re-order.

Hi,

I'm very sorry to hear that your delivery with us was less than perfect and want to assure you that we are constantly thriving to improve not only our operational performance but also our customer experience.

Going forward, if you have any problems, please don’t hesitate to contact me at yodel.mse@sm.myyodel.co.uk and I will do everything in my power to help.

Best regards

Ava

custardy

Yodel wrote: »

Hi,

I'm very sorry to hear that your delivery with us was less than perfect and want to assure you that we are constantly thriving to improve not only our operational performance but also our customer experience.

Going forward, if you have any problems, please don’t hesitate to contact me at mse.yodel@sm.myyodel.co.uk and I will do everything in my power to help.

Best regards

Ava

http://www.moneysavingexpert.com/site/forum-faqs?_ga=1.134835699.388528603.1449403284#companies

Yodel_representative

GillianStapleton wrote: »

I'm angry and disgusted with My Hermes, Yodel and Amazon Logistics - this year I've had a parcel left in the dustbin along with the rubbish, one thrown over the fence, and one left at a neighbouring house that was unoccupied - that one never turned up. They never reply to complaints either.

Hi Gillian,

I'm extremely sorry to hear about this and I'd really like to obtain some more information on this delivery and ensure that this is all fed back to the relevant depot. If you email yodel.mse@sm.myyodel.co.uk with the tracking details, I'll be happy to do this for you.

If you have any future parcel queries, please just send me an email and I will do everything in my power to help.

Ava

Oblivion

Yodel wrote: »

Hi,

I'm very sorry to hear that your delivery with us was less than perfect and want to assure you that we are constantly thriving to improve not only our operational performance but also our customer experience.


Best regards

Ava

Perhaps you should try Striving if you want to be thriving. :rotfl:

OnlyOny

The 2015 poll has closed with DPD and Collect+ at the top :T and Pharos and MPD at the bottom:(. I've never heard of Pharos, has anyone used them or MPD?

% Poor
1. Pharos 79%
2. MPD 76%
3. iPost Parcels 61%
4. DX 58%
5. Yodel 57%

torbrex

Yodel are a bunch of liars and should lose all of their business.

Their drivers say there was nobody home when they never even went to the address.

9 bloody hours I waited in for a parcel only to get a text saying they were sorry to have missed me :mad:

lindsaygalaxy

Same with Yodal - message saying no one was there and no where to leave it - someone in all day and lots of elderly neighbours in the cul - de-sac that would take it in (small village). Then there is always the front or back doors.

torbrex

torbrex wrote: »

Yodel are a bunch of liars and should lose all of their business.

Their drivers say there was nobody home when they never even went to the address.

9 bloody hours I waited in for a parcel only to get a text saying they were sorry to have missed me :mad:

Yodel driver just been to my door but I still don't have my parcel and he swore at me into the bargain for wasting his time, I wasted his time? What about the 9 hours I lost yesterday?

And still I didn't get my parcel.