Vodafone help

Howitto

They informed me I was wrongly promised £105 compensation and that I won't be getting any at all. I am so angry right now.

They've had their chance to resolve this so time to go down the relevant channels...

sourcrates

Ombudsman should be your next call, they have had enough chances.

Howitto

Just filled out online form to FO. Lets see where this goes.

It's been almost 8 weeks and I'm harassed daily for this debt. I'm under a lot of stress and my anxiety is all over the place. I spent at least 2 hours per day on chat to these fools and nothing is done. I'm just fed up of chasing them for their errors.

sourcrates

oliverhowitt wrote: »

Just filled out online form to FO. Lets see where this goes.

It's been almost 8 weeks and I'm harassed daily for this debt. I'm under a lot of stress and my anxiety is all over the place. I spent at least 2 hours per day on chat to these fools and nothing is done. I'm just fed up of chasing them for their errors.

I know it's frustrating, but if I were you, id stop running around after them, it's obviously not productive, let the ombudsman have a go, see if they have any more brain cells than vodaphone do.

In the meantime, (if you have not already done so) a quick letter or email to the DCA telling them the account is in dispute, should silence there guns !!

Howitto

Here's my complaint I sent to Vodafone. Tey simply replied saying cant help me and to contact LIVE CHAT. OH MY GOD. Anyway, since £105 was agreed they have now told me I won't be getting. After reading this, you'll probably agree slightly unfair to just not compensate me?

Good afternoon,


Unfortunately due to your rude, inept, lying staff I have had to resort to officially complaining.

I have had ongoing issues with you for weeks regarding two accounts. I ordered the via The Carphone Warehouse (Order dates were 30/9/15 and 1/10/15 and cancelled these orders the next day as found better deal at O2. They confirmed cancellation (I have email proof dated 4/10/15 backing this up) and informed me they would issue disconnection notices on both accounts to you. I thought that was end of the matter.

I am now being chased for debts ‘owed’ to you. According to your records, one account is £12 in arrears and the other account is £128 in arrears. I recall a chat with an adviser called Neal dated November 23rd that confirms both accounts are £0 and he has issued credits on both accounts and closed them. He assured me that would be the end of the matter; but it wasn't. Numerous Vodafone staff (Around 15 live chats in total, possibly more) have claimed my accounts are £0 but when I speak to someone else, they aren’t and tell me I owe money and to pay it off. I was told debt collection would stop and the bad marks on my credit file would be removed. They haven’t and again today they chase me for this ‘debt’; in fact I receive 3 phone calls a day (evening) and it's stressing me out.

I sent a complaint to Carphone and they have confirmed one account is STILL active and not disconnected. I spend at least 3 hours per day on live chats trying to resolve this only to be told something completely different to what I was previously told.

£105 in compensation was agreed last week and assured that was the end of it. Since then, I've experienced more problems with you. One advisor claiming no compensation was agreed, that I still owe money and being passed pillar to post on live chats to get nowhere. I have had to spend an extra £50 in wifi minutes and £20 on medication. As it has yet to be paid to me, I am now requesting £300 (Bank details listed above) I want this revised compensation amount due to the disgusting experience I have been put through since previous amount was agreed and also to cover charges I have since incurred. Constant human errors. I have never experienced such poor customer service in my life. This has severely effected my health and home life; it has made my anxiety very bad and I have had to take several visits to the GP for higher medication dose. I'm constantly being harassed, made to feel like a criminal when I have not done anything wrong. I am on edge and lashing out at family as always stressed.

I am sick of having to open up a live chat to you and spend my evenings constantly repeating myself.

The fact is I ordered two handsets, cancelled them the next day and Carphone issued notices to you. I never received order as cancelled next day. As you can now understand, I do not owe you a penny. Nothing.

I urge you to take my complaint seriously, accept my compensation request and send me confirmation that both accounts have been closed and I owe nothing. I also want confirmation from you that the debt collection agency have been informed that the account is closed in your error and confirmation from billing to say the 'late payment' marks on my credit file have been removed. I was recently DECLINED a mortgage this week due to your bad marks on my credit file; absolutely fuming!

Again, please take this seriously as I do not want the extra hassle of going down the Trading Standards route and the Financial Ombudsmen where this will go even further. My local councilor has been informed of this case and is taking keen interest and has urged me to contact national papers to show just how disgusting I have been treated.

I have attached screenshots of emails from Carphone confirming cancellation and that they have received handsets back from DPD in their warehouse DPD held the parcels due to me telling them I had cancelled the orders and to return them to Carphone) . Please note this was sent to a shift manager called Puran Bhavsar (puran.bhavsar@vodafone.com) and Neal confirmed my issues had been resolved after discussing with him. More lies.

Very disappointed as my 6 company contracts have just expired with EE and I was toying at the idea of joining Vodafone due to good signal in my area, you can absolutely forget that now. 6 potential contracts lost due to inept staff.

I thank you for your time and look forward to your reply confirming the above.

Toomuchdebt

How have you been declined a mortgage and have 6 staff when on another topic you've stated you're too ill to work and have been for 9 weeks? I don't deny you're entitled to be annoyed but why lie in your letter ?

Howitto

Apologies, I was in middle of typing letter for a friend accidentally copy and pasted that line into this! Sadly I don't have my own business nor am I anywhere near to having a mortgage!

Howitto

I'm shocked now. The adviser who I quoted my bank details to for the compensation (that apparently isn't happening) has set up a direct debit to Vodafone!