Are they legally entitled to do this?

SeduLOUs

Muskey wrote: »

I don't think we are getting the whole picture here.
On another popular consumer group forum, the story is that two keys are missing and both the screen and trackpad are damaged, resulting in £260 of damage.
Can the op please confirm the full extent of the damage, before anyone else says the repair is too expensive and tells the op what to tell her employer to go and do to themselves.

It's not our jobs to dig out the finer details and we can only 'advise' on the facts presented, in which case I stand by my post.

If there is significant other damage, then the comment re proving the cause of the damage still stands, but I would expect the OP to realise that comments made regarding the cost of the repair might not be as relevant or at all if there is more to the story than initially disclosed.

SeduLOUs

No_hit_Sherlock wrote: »

£260 is not excessive, this will not come under warranty and any company HP, Dell, Lenovo will charge for a new keyboard but also for the labour call out, £260 is about right for what they would charge.

Or you can buy two new keys from the link provided above for approx £5 each.

Wayne_O_Mac

SeduLOUs wrote: »

Or you can buy two new keys from the link provided above for approx £5 each.

Pretty sure the company can use whatever method of repair they want. The OP can suggest a supplier, but if the company has no previous dealing with them or trust in them, they don't have to use them.

tomtontom

Wayne_O_Mac wrote: »

Pretty sure the company can use whatever method of repair they want. The OP can suggest a supplier, but if the company has no previous dealing with them or trust in them, they don't have to use them.

They have to mitigate their losses, so if it can be done for £10 then spending £260 is not reasonable.

The issue raised above - that there was more damage claimed for than we are being told - makes this discussion a bit pointless until OP clarifies their story.

chuckley

for all you know it was done after you left. why has it taken them two months to notice?

I'd tell them to jog on.

They won't take it further.

lays123

SeduLOUs wrote: »

It's not our jobs to dig out the finer details and we can only 'advise' on the facts presented, in which case I stand by my post.

If there is significant other damage, then the comment re proving the cause of the damage still stands, but I would expect the OP to realise that comments made regarding the cost of the repair might not be as relevant or at all if there is more to the story than initially disclosed.

Hi I told the company about the laptop keys (way before my resignation) and was told by IT (at the time of my resignation) that they weren't going to charge me for it. Two months later I get a letter saying I bent the screen and trackpad. So I now owe them £260. I emailed the IT department to try and get an itemised list of what I had actually damaged as my mangers manger doesn't actually know much about IT hence the confusion over what they claim I had damaged.