Excel parking PCN

madphys

"" if this is an IPC member parking firm, start a new thread as things are more complicated and there is no POPLA"

Just trying to work through these threads.

The matter in hand...had a PCN from Excel Parking today for an alleged contravention of parking without buying ticket 15 days prior (The Walk (Iceland), Ebbw Vale, Wales). Parking time 17mins mostly delayed by Iceland queuing time. First time I've ever been there. Can't say I noticed any signage or anything to make me think I needed to pay (otherwise I would've). It contains ANPR photos of my vehicle. It's clearly states appeals procedure with lesser payment if dealt with within 14 days £60 (£100 within 28days). I note that the letter is dated 2days ago therefor giving me 12 days.

Reading the advice can I clarify the process:

Complain to the retailer Iceland.

Send an appeal letter to excels central payments office (if there's any chance of a link to templates I'd be grateful).

Then if it gets rejected which seems to be expected what do I do next? It's IPC regulated. As advised on one of the previously threads it stated start new thread as these can be tricky?!?

Cheers for any help!

Umkomaas

Complaining to Iceland is your best route to closure on this - so concentrate your efforts there. Take receipts with you (or credit card/bank statement) to show you were a genuine customer and see the manager - not a till girl.

Should that fail, you can (in parallel with complaining) appeal to Excel, which will inevitably result in rejection, then decide, after weighing both sides of the debate detailed in the sticky, whether to proceed with an IAS appeal. There's a smaller than 20% chance of success at the IAS.

Beyond that it will likely be debt collector letters - which can be ignored - and ride them out for a few months, after which they usually dry up (provided you don't reply to them, because then they know you're a 'hooked fish' and they'll continue to hassle you).

Excel have six years to pursue this through the county court, but are not highly litigious like ParkingEye for example.

madphys

Sorry just to check abbreviation...who are the IAS?

Thanks that info is very helpful.

Umkomaas

madphys wrote: »

Sorry just to check abbreviation...who are the IAS?

Thanks that info is very helpful.

Independent Appeals Service. You do need to read thoroughly the newbies sticky (where you first posted) - it is essential to you understanding this.

We can be inundated with posts every day asking the same basic questions over and over - there aren't the resources here to answer each in detail and why Coupon-mad (one of the foremost in the country on private parking issues) wrote the very comprehensive sticky.

The_Deep

If you do appeal to the IAS, a Kangeroo Court, operating under Bush Law, and are turned down, it is unlikely that the PPC will chance their arm in court because Skippy's anonymous highly partial decision will be a travesty of British Justice, and it costs them money.

beamerguy

madphys wrote: »

Sorry just to check abbreviation...who are the IAS?

Thanks that info is very helpful.

The IAS is a body set up by The Independent Parking Committee Ltd (IPC) http://www.theipc.info/independent-appeals-service

In a nutshell, they are in competition with the BPA, both charge a membership/subscription to PPC's who can then use their logo etc etc.

Clearly this is not truly independent and not in the interests of the general public.

That is why there is a petition to government to clean up this industry and provide a truly independent regulator who are not paid for by the very people who issue the tickets. No wonder IAS has a low rate of success ??

PLEASE SIGN THE PETITION AND GET YOUR FRIENDS TO DO SO
https://petition.parliament.uk/petitions/111925

Since wed, it has dramatically increased to 1829

1829 people cannot be wrong can they

beamerguy

Work this out folks, come to your own conclusion

The Independent Appeals Service
http://www.theipc.info/independent-appeals-service

Scroll down and mention is made of Gladstones.
Then check this out
https://forums.moneysavingexpert.com/discussion/4896495

It's not rocket science folks, work it out for yourselves

IAS
4 The Stables, Red Cow Yard, Knutsford Cheshire, WA16 6DG

Gladstones
1 The Stables, Red Cow Yard, Cheshire, WA16 6DG

Coupon-mad

If you have any luck with the Iceland Head Office complaint please tell us which email you used. I have only ever seen Iceland be utterly unhelpful about this scam and I know from other threads in the past, they DO contract with Excel directly so it is Iceland's issue. Good luck with that...you could also try the Store manager but again, I am unaware of Iceland ever stepping in.

alleged contravention of parking without buying ticket 15 days prior

What was the exact day gap between the parking event and date you RECEIVED the letter, not the day it's dated?

And finally - EDIT YOUR FIRST POST as it may be read by the parking firm. You've said too much about the driver. Delete that. NOW, don't ask why, delete the bits about who parked/was driving.

Then if it gets rejected which seems to be expected what do I do next?

Ignore them unless they issue court papers, which Excel might well do so please don't discount the possibility. On the other hand you might just get debt collector letters which you can ignore certainly...but it still means Excel might pursue it later/next year/the year after.

Just so you know = nasty firm.

beamerguy

Coupon-mad wrote: »

Ignore them unless they issue court papers, which Excel might well do so please don't discount the possibility. On the other hand you might just get debt collector letters which you can ignore certainly...but it still means Excel might pursue it later/next year/the year after.

Just so you know = nasty firm.

Clearly Iceland is another company wanting to lose business.
AS yet they don't seem to have a clue ?
Simple answer is if your iceland employs Excel go somewhere else
until they stop holding customers in sheer contempt

beamerguy

Coupon-mad wrote: »

...but it still means Excel might pursue it later/next year/the year after.

Just so you know = nasty firm.

Hey, we will clip wings of them well before that.

We are all beginning to understand that the private parking industry
is corrupt and and full of incest ?
I am sure the government do not want this muck on their hands for too long.

Call a cowboy a cowboy for too long and they begin to believe it themselves

EXCEL PARKING --- THANKS WATCHDOG
https://www.youtube.com/watch?v=TwFdPYxvJAA

A BPA MEMBER ????

Managing Director of EXCEL states that the judge was wrong saying the judge was not fit to serve ??? It's parking companies like these that are not fit in any society.

Interesting folks, if they do take you to court, might be worth highlighting this watchdog clip to let the judge know that EXCEL, do not think the judiciary are fit to serve .....

The BPA are happy with the signs and the make up of the words ..... but wait, one of the members of the board of the BPA is Simon Renshaw-Smith, Managing Director of Excel Parking Services Ltd. It's an illegal cartel

Can you all see this picture of sharp practice getting even bigger now.
All to be exposed and that is why everyone must sign the government petition
https://petition.parliament.uk/petitions/111925

Love to see a Judge's face when he is told that Excel thinks the judiciary are not fit to serve .....

ManxRed

beamerguy wrote: »

Work this out folks, come to your own conclusion

The Independent Appeals Service
http://www.theipc.info/independent-appeals-service

Scroll down and mention is made of Gladstones.
Then check this out
https://forums.moneysavingexpert.com/discussion/4896495

It's not rocket science folks, work it out for yourselves

IAS
4 The Stables, Red Cow Yard, Knutsford Cheshire, WA16 6DG

Gladstones
1 The Stables, Red Cow Yard, Cheshire, WA16 6DG

Co-Founder of Gladstones - Will Hurley

Director of the IPC - Will Hurley

All freely Google-able.