Praise (Clas Ohlson)

forgotmyname

Unusual for me to praise a company, but here I am.

I made a first order from Clas Ohlson on Thursday night last week, they had an offer on for free delivery.

Order arrived on Tuesday in a right state, the box was split open, bashed and taped in parts. I presume it was not sent out in that state.
(Parcel Force)

I took pictures before opening and then found 4 of the 10 items were damaged inside.

I emailed them late Tuesday afternoon and had a reply today that I thougth was how companies should deal with these things.
They are sending out the replacements and asked me if I wanted the broken ones collected or could I dispose of them.

As yesterday was bin day there was no issur dropping them into the recycling one.

Replacements expected tomorrow but im not in a rush, only ordered 10 as a why not at £1.99 each. £3 each in Wilko's.

Just how it should be dealt with? "Compensayshun" didn't even enter my mind. Maybe ££££ for the shock that a company seem to have good customer service?

deanos

I would also like to praise this company, ordered an item and the next day they had an extra 20% off , thought i would email them asking if they would refund the difference and they have

whitegoods_engineer

Well, I just visited the St Albans Clas Ohlson for the first time today and they were selling a bluetooth usb dongle for £18.99. The pound shop nearby had a similar one for £1 so on that example they're flipping expensive!

deanos

Depends what you buy, i got the candy floss machine for £14.40 which is way cheaper than anywhere else

forgotmyname

whitegoods_engineer wrote: »

Well, I just visited the St Albans Clas Ohlson for the first time today and they were selling a bluetooth usb dongle for £18.99. The pound shop nearby had a similar one for £1 so on that example they're flipping expensive!

Similar one not the same one. £1 shop may have a batch from where that couldnt sell them. They have stuff in like that sometimes.

These were folding storage baskets 32L £1.99, the replacements arrived the next day. Only ordered because of the free delivery. Same price as a local store, but they do not always have them in stock.

No stores close to me, one did open approx 40 minutes away but it seems they closed that one.