Mark Group Administration / Creation loan

Dommika

Help!

Last year OCT 14, I took out a 0% loan through Mark Group / creation finance for a boiler instillation, including 5 years worth of servicing to maintain warranty until the finance had been paid off.

Subsequently, I have not received my service as agreed in my initial contract, and so cancelled my direct debit. It turns out that Mark Group have since gone into administration. I was advised by the administrators to contact the boiler manufacturers direct. Something I have done and since paid out for a boiler service through them.

Creation Finance have sent me letters and encouraged me to continue paying for my agreement/loan.

Where do I stand? surely I don't have to pay for a service I haven't received. What do I have to pay for , if anything? And what should I be asking for in terms of compensation/negotiation?

Thanks in advance

foxy-stoat

You probably haven't finished paying for the boiler yet so I wouldn't try and push the servicing that you think you have lost out on.

System

If you have a reference number try logging on to Creations site it should give you an idea of what you are still paying for.