Help with collect plus

Kateb82

Hi all,
I'm new to this site and after some advice, I've managed to lose my tracking number for a parcel sent back with collect plus, it was quite expensive, and I've been in tears over it, do I have to write it off or is there anyway I can claim the money back? Say through PayPal or my credit card company?
Thanks for reading!

sarah1972

Kateb82 wrote: »

Hi all,
I'm new to this site and after some advice, I've managed to lose my tracking number for a parcel sent back with collect plus, it was quite expensive, and I've been in tears over it, do I have to write it off or is there anyway I can claim the money back? Say through PayPal or my credit card company?
Thanks for reading!

I assume the company that you sent it back to hasn't received it?

There won't be anything you can do without your receipt I am afraid as that is your proof that you have sent it back.

Kateb82

Gutted, I read a post on here where someone from collect plus got involved to try and find the tracking number, I know exactly when/where it was sent. I'm hoping someone will be able to help, this could ruin our Christmas

sarah1972

Fingers crossed then that someone from collect plus can help you if you have read it on here.

I can't find the post for you after searching unfortunately, maybe someone on here can point you in the right direction.

I had the same problem once and I went back to my local shop and they couldn't help me and the company that I was sending back to said that there is nothing they can do without my receipt which proved that I sent it back.

Since then, I always take a photo with my phone of the receipt when I return things now.

sarah1972

Just a thought, did the company email you the returns label? If so they may be able to trace through your email address and find the tracking number that was assigned to you?

How long ago did you send the parcel? Some times it can take a few days to be received by the company and logged onto there system.

CollectPlus

Sorry to hear you've been having issues. Please send an e-mail to [EMAIL="philipm@collectplus.co.uk"]philipm@collectplus.co.uk[/EMAIL] with as much information as you can including the post code of the drop-off store and the date/time (roughly) and he’ll be able to check and will e-mail you back within 4 hours. Hope this helps

Kateb82

Thank you so much, I really hope you can help me.

immy

the tracking code is sent to your email address along with the parcel label.

If you use the tracking code to check delivery status on the website then you should be covered for loss as long as it has been scanned in correctly at the shop.

If the shop has lost it and not scanned it, then without a receipt to say the shop has accepted it then you will be onto a loser.