We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Online Shopping T&Cs Question
CnnrYng
Posts: 1 Newbie
*Apologies if this is in the wrong place, I was a bit confused about where to put it.
So I recently got into a bit of a fight with an online brand after returning some clothes as I didn't like them (The fit, and also I didn't think they were made very well). The clothes were in a sale, and the sites terms state they only refund with credit for sale items, I did not know this when I placed the order.
My question is - am I covered by distance selling rules regarding buying items without seeing them first, and the 28 day cancellation/cooling off period, and do I have legal rights to a proper refund?
Everything I find online mentions refunds generally as a legal right but doesn't refer to anything like store-credit-only refunds.
Can anyone help? I don't want a lot of money sitting unused in credit with this brand that I'll have to spend "just to use it up" when I could get it back and put it to better use.
Please help!
So I recently got into a bit of a fight with an online brand after returning some clothes as I didn't like them (The fit, and also I didn't think they were made very well). The clothes were in a sale, and the sites terms state they only refund with credit for sale items, I did not know this when I placed the order.
My question is - am I covered by distance selling rules regarding buying items without seeing them first, and the 28 day cancellation/cooling off period, and do I have legal rights to a proper refund?
Everything I find online mentions refunds generally as a legal right but doesn't refer to anything like store-credit-only refunds.
Can anyone help? I don't want a lot of money sitting unused in credit with this brand that I'll have to spend "just to use it up" when I could get it back and put it to better use.
Please help!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards