Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Virgin vent.
knightstyle
Posts: 7,502
Forumite
Earlier this year I had a go as Virgin were ripping my MIL off see https://forums.moneysavingexpert.com/discussion/5187800
Now she is in hospital and will go into a care home so I want to cancel her phone, Virgin now say that although I have permission to act for her they need another password to cancel the phone. This is a password issued by Virgin but no-one can say when it was issued and it is not the password I set up for online!
So i have spent 14mins waiting and then cut off, 24mins talking to three foreign, difficult to understand people and still have not managed to cancel the phone.
I have now written to them at Swansea to try to cancel it. But why do they make it so hard?
I am looking to switch to a new, cheaper provider myself and was thinking of Virgin but after this will avoid them.
Now she is in hospital and will go into a care home so I want to cancel her phone, Virgin now say that although I have permission to act for her they need another password to cancel the phone. This is a password issued by Virgin but no-one can say when it was issued and it is not the password I set up for online!
So i have spent 14mins waiting and then cut off, 24mins talking to three foreign, difficult to understand people and still have not managed to cancel the phone.
I have now written to them at Swansea to try to cancel it. But why do they make it so hard?
I am looking to switch to a new, cheaper provider myself and was thinking of Virgin but after this will avoid them.
0
Comments
-
In your previous thread they were not ripping her off, she was on the wrong package for her needs and making expensive calls to directory enquiries.
You could ask them to post out the password, although it would go to the registered address so you'd need to collect it from her home.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 264K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards