Arnold Clark - Where do I stand?

charhoe

Hello, Im having abit of an issue with Arnold Clark and I will start from the beginning. (I will try not to rant and please be kind - I'm traumatised)

So I bought a Vauxhall Corsa 10 plate from a branch of Arnold Clark 5 months ago yesterday. Within 2 weeks of having the vehicle the timing belt went and was replaced by Arnold Clark. I was also given a faulty key which was replaced with a new one and re-coded. After that my car wasn't performing as well as it should and they replaced the electrical coils. The car has been a complete nightmare, the heating system completing packed in and even though I have the AutoCare they "temporarily" fixed it as the AutoCare didn't cover fixing it. One morning I went out to start my car and the spark plugs went consequently flooding the engine with Petrol. I had to get AA to recover my vehicle so that I could take it to Arnold Clark as they wouldn't take responsibility or pick it up. They have replaced the spark plugs and checked over the car advising me that the rear alignment of the plate for the calibre of the wheel (I don't know what that means) was out and therefore they re-aligned it. They said my gearbox was faulty and then backtracked and said it was fine.

At this point I kicked off with Arnold Clark and raised a complaint for the vehicle to be swapped to which the general manager refused point blank and said the recent problems were not inherent at the point of purchase and rejected my request to swap even though I refused to take the car home because I didn't feel safe in it.


I eventually picked the car up as I need a car for work and the gears are sticking, the wheels are making a grinding noise everytime I turn corners and the brakes are failing and making a noise when used.


I am now dealing with the directors of Arnold Clark and the executive office are handling my complaint but advised that they have passed the new issues to the branch to repair the car and that I will hear off them shortly. They said that nothing happens over night and that I should be patient.

What do I do? I have said that I don't want the car and that I want to swap it for a like-for-like car. I don't care what color it is and as long as its the same im not bothered as long as it works! Im reaching the end of my tether and im constantly dealing with rude managers that don't seem to care.


Do I have any rights whatsoever?


Thanks

DeepSporran

Hi - welcome to the forums.

I can't offer any useful advice personally, but I would suggest you'd be better to re-post this in the 'Motoring' area rather than 'Loans'. I'm sure you'll get more help there.

charhoe

Thank you, I will post it under motoring now.

chanz4

Head office to be honest with you will do diddle le squat, they are called Arnold shark for a reason.


If bought on finance call them