Everyone Lost In The Ether

TrulyMadly

ROCKINGHAM wrote: »

Ocado Order arrived - most impressed, receipt send by email showing voucher applied, then txt to confirm items as ordered with no subs. Txt to tell me name of Driver and Reg of Van.


Found Driver waiting outside my house - he hadn't knocked as he was 30 mins early and didn't want to inconvenience me as he thought I might be having my dinner!


Bought all shopping into kitchen and then gave me the new customer initiation talk. Apparently they don't process payment until 24 hrs after delivery in case of any issues. They also included a Magnetic Meal Planner FOC and a Charles Tyrwhitt £10 Voucher - no min spend.

:T:T:T:T

Aww Charles twittwit socks:smileyhea my heart skips a beat:rotfl:

xxlouisexx56

ROCKINGHAM wrote: »

Ocado Order arrived - most impressed, receipt send by email showing voucher applied, then txt to confirm items as ordered with no subs. Txt to tell me name of Driver and Reg of Van.


Found Driver waiting outside my house - he hadn't knocked as he was 30 mins early and didn't want to inconvenience me as he thought I might be having my dinner!


Bought all shopping into kitchen and then gave me the new customer initiation talk. Apparently they don't process payment until 24 hrs after delivery in case of any issues. They also included a Magnetic Meal Planner FOC and a Charles Tyrwhitt £10 Voucher - no min spend.

Asda won't even bring my shopping to my door, let alone into my kitchen!

Dizzy_Ditzy

bubbs wrote: »

I can only wish that at the moment:rotfl::rotfl:
Hope you get job sorted x

Even if mine stays like that, it's more important to get your sorted :rotfl:

I will be dealing with the other tomorrow :cool:

Mumto2monkeys

bubbs wrote: »

24pk Walkers Crisps , Classic or Meaty Flavours £2 @ Morrisons £2.00
http://www.hotukdeals.com/deals/24pk-walkers-crisps-classic-meaty-flavours-2-morrisons-2320366

I added these to my delivery earlier fingers crossed the price is picked up

HILLBERN

Just looked at my emails- has anyone else had this re the little bottles of fizz via amazon?

Hi,

My name is Mark Berriman and I am the managing director of Drink-Superstore and I have been informed of an issue by our customer service team with regards to your recent order.

Unfortunately due to an error in our pricing systems, we had listed a case of Jacobs Creek Sparkling Rose wine on Amazon with a pricing error.

The orders were marked as dispatched on Amazon when our warehouse manager informed me that we had received a huge number of orders for the item and it was only then that this error was brought to my attention. I asked that the orders be held whilst I investigated this issue.

We would normally honour orders of this nature but during my investigations as to how this had occurred and why we had received so many orders it was discovered that someone had posted the pricing error on Hot UK deals for one of our competitors as they were the normal supplier.

However they quickly spotted this error and then we became the next victim, and we were flooded with orders. This person clearly knew the price was an error and consequently lots of people tried to take advantage of this.

Our pricing policy reflects not only the cost of the alcohol, but all of our associated costs such as labour, postage and packaging and the Amazon fees which is why our price for a single bottle may have appeared high as we do not charge extra for delivery.

We are sorry it has taken so long to contact you but we have been investigating our options on how best to resolve this. However I am afraid that due to the huge number of orders received we have had to take the difficult decision to refund you in full for your order as we are only a small company and could not afford to lose this much money on your order as it would cost us more than you have paid to fulfil your order.

Please accept our apologies for any disappointment or inconvenience caused and we understand you may be upset by our decision, but as we have explained we simply cannot afford to honour your order.

Also prior to me having been made aware of this we had already shipped a large number of single bottles of the product as this is how it was set up in our system and how it was priced and if you receive one of these bottles then you may keep this as an apology.

As a further gesture we will also refund you an additional £5 on top of what was paid to us as an apology for any inconvenience caused.

Your refund will be processed this afternoon and you will receive an email from Amazon to confirm this. Due to the large volume of orders placed we do not have the resources to respond to any emails regarding your order.
Kind Regards
Mark Berriman
Managing Director
Drink-Superstore.com

helen4891

Has any one ordered plug in today? Thanks

Mumto2monkeys

ROCKINGHAM wrote: »

Ocado Order arrived - most impressed, receipt send by email showing voucher applied, then txt to confirm items as ordered with no subs. Txt to tell me name of Driver and Reg of Van.


Found Driver waiting outside my house - he hadn't knocked as he was 30 mins early and didn't want to inconvenience me as he thought I might be having my dinner!


Bought all shopping into kitchen and then gave me the new customer initiation talk. Apparently they don't process payment until 24 hrs after delivery in case of any issues. They also included a Magnetic Meal Planner FOC and a Charles Tyrwhitt £10 Voucher - no min spend.

Ooo that's good. Well done you. Mine gets dumped in the hall way then carried to the kitchen in several trips!!

Sunshinemummy

HILLBERN wrote: »

Just looked at my emails- has anyone else had this re the little bottles of fizz via amazon?

Hi,

My name is Mark Berriman and I am the managing director of Drink-Superstore and I have been informed of an issue by our customer service team with regards to your recent order.

Unfortunately due to an error in our pricing systems, we had listed a case of Jacobs Creek Sparkling Rose wine on Amazon with a pricing error.

The orders were marked as dispatched on Amazon when our warehouse manager informed me that we had received a huge number of orders for the item and it was only then that this error was brought to my attention. I asked that the orders be held whilst I investigated this issue.

We would normally honour orders of this nature but during my investigations as to how this had occurred and why we had received so many orders it was discovered that someone had posted the pricing error on Hot UK deals for one of our competitors as they were the normal supplier.

However they quickly spotted this error and then we became the next victim, and we were flooded with orders. This person clearly knew the price was an error and consequently lots of people tried to take advantage of this.

Our pricing policy reflects not only the cost of the alcohol, but all of our associated costs such as labour, postage and packaging and the Amazon fees which is why our price for a single bottle may have appeared high as we do not charge extra for delivery.

We are sorry it has taken so long to contact you but we have been investigating our options on how best to resolve this. However I am afraid that due to the huge number of orders received we have had to take the difficult decision to refund you in full for your order as we are only a small company and could not afford to lose this much money on your order as it would cost us more than you have paid to fulfil your order.

Please accept our apologies for any disappointment or inconvenience caused and we understand you may be upset by our decision, but as we have explained we simply cannot afford to honour your order.

Also prior to me having been made aware of this we had already shipped a large number of single bottles of the product as this is how it was set up in our system and how it was priced and if you receive one of these bottles then you may keep this as an apology.

As a further gesture we will also refund you an additional £5 on top of what was paid to us as an apology for any inconvenience caused.

Your refund will be processed this afternoon and you will receive an email from Amazon to confirm this. Due to the large volume of orders placed we do not have the resources to respond to any emails regarding your order.
Kind Regards
Mark Berriman
Managing Director
Drink-Superstore.com

Bless, it seems a good explanation and apology. I now feel sorry for them!

HILLBERN

mhoc wrote: »

some queries about Pizza Express

has everyone got their codes from nectar.com for 1000 points?
has anyone tried to use their codes?
if so have the codes actually worked - I suspect these are the same length ie too long as the last ones were.

has anyone tried using the new 1000 codes alongside the Tesco midweek deal or alongside the nectar 500=£5 deal - ie more than one code at a time?

the £5 for 500 points code thingy is on its last day - does anyone know if you have to use your £5 straight away or does it have a long expiry date?

Who is going to Pizza Express for the snowballs offer tomorrow? It is being hyped up endlessly on their FB page and I suspect they will have queues out of the door as soon as they open.

I was hoping to use tomorrow- but what happened last time with the 1000 points? I haven't used them before

Sunshinemummy

Mumto2monkeys wrote: »

I'm sure I read n/a earlier:think:

I think that was me messing up ...........again... I will go back and alter!

:eek::eek::eek: