Something fishy with Value Cabs

stevieboy11

Ordered a taxi for 5.20pm tonight. turned up at 5.11 - when we got in at 5.18 it seemed we had been charged as if we were late. didnt question it, even though the trip from Jordanstown into Belfast cost £18.

Coming home we ordered a taxi at 12.23 - phone buzzed at 12.30 to say the taxi was outside. Left the bar immediately and got in to be charged by the taxi driver as if he'd been waiting ten minutes

I'll give them the benefit of the doubt once in a night as far as mistakes are concerned, but twice just stinks of a rip off - who else has been charged from when the taxi has supposedly turned up, not from when they thought it was there?

We couldn't possibly have made the taxi any earlier - why should we pay for their interpretation of time?

Sorry Value Cabs, last time I'll be in one of your taxis

Old_Git

check the meter when you get into the taxi.

stevieboy11

Thats what made it fishy - unfortunately when you're in a rush, or at that time of night you limit your choices

jenny-wren

We booked Value Cabs for a City Centre 1.00am pick up. Waited outside 10 minutes early. 1.00am came and went, no cab. Phoned the cab office and they said the cab was there and we weren't. Couldn't get another cab and ended up walking home.

I accidentally left my purse on the back seat of one of their cabs. I'd chatted to the driver who told me he lived in Belmont and it was his last run of the night. Phoned the cab office within 5 minutes, described the driver and gave them the details we chatted about. Their response 'we have 400 drivers, there's no way we can help'. Fair enough, my silly mistake .... but their don't care attitude lost them a customer.

Cherryscone

jenny-wren wrote: »

We booked Value Cabs for a City Centre 1.00am pick up. Waited outside 10 minutes early. 1.00am came and went, no cab. Phoned the cab office and they said the cab was there and we weren't. Couldn't get another cab and ended up walking home.

I accidentally left my purse on the back seat of one of their cabs. I'd chatted to the driver who told me he lived in Belmont and it was his last run of the night. Phoned the cab office within 5 minutes, described the driver and gave them the details we chatted about. Their response 'we have 400 drivers, there's no way we can help'. Fair enough, my silly mistake .... but their don't care attitude lost them a customer.

Did you get your purse back?

jenny-wren

Cherryscone wrote: »

Did you get your purse back?

Nope. It would appear that the driver helped himself to a nice £25 tip ... and I had the inconvenience of having to cancel my debit card.

whitegoods_engineer

Or perhaps the next passenger?

JoseChungsDoomsday

Ah, Belfast taxi drivers! You can trust them about as far as you can throw them.

I've had a few instances where the driver will start the meter as he pulls up to my address however I've noticed and told them (quite frankly) to reset or I'm getting out.

Once I got picked up at the airport, the flight was on time and I was in the waiting area on time and was still being charged £5 before I even got into the car due to him starting the meter when he arrived.

Avoid like the plague.

jenheiffer

whitegoods_engineer wrote: »

Or perhaps the next passenger?

Probably more likely, I would say!

jenheiffer

To be fair though they are not all bad. I once got out of a taxi and did not realise that I had lost my house keys till I got home that evening. I called Valuecabs and they said the driver had heard my keys falling on the ground as I got out, got out and picked them up but I was gone. He drove round later and returned them to me.

jenny-wren

whitegoods_engineer wrote: »

Or perhaps the next passenger?

The driver told me he was on his way home. I was his last fare of the night.

:mad: