Sainsbury's and Nectar Again !

PRP

Hi,

I recently moved energy suppliers to Sainsbury's energy / British Gas.
Part of my calculation was the amount of Nectar points I would collect as being part of the Sainsbury's Energy "clan".

Image my anger this morning when I receive a letter telling me I will get Zero points from Sainsbury's Energy after the end of this year as they are moving to a promotions based rewards scheme !
Great if the Promotion is something you actually need, not so good if you don't.

I feel totally misled !
They are still continuing to "hook" customers switching by advertising Nectar points on their customer switching call centre "you are in a queue" messages then afterwards they send a letter saying that they are ending the points rewards !!!

I'm not a happy customer and feel entrapment has been used to induce me to move suppliers.

What are your thoughts ?

(Documentary proof available)

linda-ann

My neighbour has just had a letter from british gas saying they
are stopping Nectar points .I'm with them as well so expecting
a letter too . :mad:

footyguy

PRP wrote: »

Hi,

I recently moved energy suppliers to Sainsbury's energy / British Gas.
Part of my calculation was the amount of Nectar points I would collect as being part of the Sainsbury's Energy "clan".

Image my anger this morning when I receive a letter telling me I will get Zero points from Sainsbury's Energy after the end of this year as they are moving to a promotions based rewards scheme !
Great if the Promotion is something you actually need, not so good if you don't.

I feel totally misled !
They are still continuing to "hook" customers switching by advertising Nectar points on their customer switching call centre "you are in a queue" messages then afterwards they send a letter saying that they are ending the points rewards !!!

I'm not a happy customer and feel entrapment has been used to induce me to move suppliers.

What are your thoughts ?

(Documentary proof available)

Hello PRP, and welcome to MSE :hello:

I am sorry to hear you are unhappy with this change.
I know you say you have documentary proof, but of what exactly?
e.g. were Nectar points a contractual benefit of the contract you entered into ... or a possible benefit such as cashback through a third party site?
Assuming it was, was there anything within the terms to allow the supplier to vary such terms?

I've not seen the detail, but usually terms allow a supplier to vary the contract as long as you are not disadvantaged by the change. If you are disadvantaged, then usually you have to be allowed to leave without penalty.

I would suggest, having carefully first checked your documentation, that if you still feel aggrieved by this change, you follow the supplier's complaint procedure giving the supplier full details.

You might also want to first check out the MSE article on this.
http://www.moneysavingexpert.com/news/energy/2015/10/british-gas-to-shake-up-nectar-loyalty-scheme
(It says British Gas, but as you are probably aware, Sainsburys Energy is supplied by British Gas)