Pension not transferred as requested

clickerty-click

Hi,

I had a letter today from Aviva advising that although I had sent them signed paperwork in early 2014 to transfer my pension plan to them they had not acted on this so my pension had not been transferred as expected and would I like to transfer now. This was a pension scheme through my employer who I have recently left so I won't be transferring.

My question is should I seek compensation from them as they did not comply with my request to transfer? would I need to prove that I have been disadvantaged by them not acting on this?

thanks

jem16

clickerty-click wrote: »

would I need to prove that I have been disadvantaged by them not acting on this?

thanks

So have you been disadvantaged?

If you haven't what on earth would you be claiming compensation for?

dunstonh

Normally, the administrator for the receiving scheme controls the process and does the chasing. So, if it was leaving Aviva to go to another scheme, you would expect the administrator for the works scheme to chase.

My question is should I seek compensation from them as they did not comply with my request to transfer? would I need to prove that I have been disadvantaged by them not acting on this?

1 - you would need to be disadvantaged - have you been?
2 - Aviva would have to be at fault. For example, you said you sent the transfer forms to Aviva. Normally you send them to the receiving scheme who then contact the transferring scheme with those forms and the required details to enable the transfer. They could have contacted you to say there was an issue but they may have been waiting for the rest of the information to come and it never came and someone has now spotted it sitting there waiting.

clickerty-click

thanks for the replies, Aviva confirmed in the letter that they had received the instruction but had not acted on it so I would say that they have admitted the fault lay with them.

Unfortunately I didn't keep a copy of the correspondence around the change so can't look back at it to see what the differences were. I think I will write to Aegon and find out what charges I have incurred over the period and how the pension pot has grown over the period and ask Aviva what these would have been if the transfer had taken place and take it from there. I seem to think one of my reasons for choosing to move was lower charges.

bigfreddiel

clickerty-click wrote: »

Hi,

I had a letter today from Aviva advising that although I had sent them signed paperwork in early 2014 to transfer my pension plan to them they had not acted on this so my pension had not been transferred as expected and would I like to transfer now. This was a pension scheme through my employer who I have recently left so I won't be transferring.

My question is should I seek compensation from them as they did not comply with my request to transfer? would I need to prove that I have been disadvantaged by them not acting on this?

thanks

You seem to have left this for over a year before doing anything about it so it can't be that important, so you surely cannot be disadvantaged.

Hope that clarifies how this will be perceived by any one dealing with a complaint.

Cheers fj

dunstonh

thanks for the replies, Aviva confirmed in the letter that they had received the instruction but had not acted on it so I would say that they have admitted the fault lay with them.

The fault lies with them. It also lies with the receiving scheme for not doing their bit. It also lies with you for not following it up.

Seems rather typical of a compensation culture style claim to go after money from them for this.