NSPCC Letter from Santa suggested donation £5

lilmiss1982

Make Christmas extra special and send a personalised letter to your loved one, straight from the North Pole!

Donate £5 and send your Letter from Santa today.

http://www.nspcc.org.uk/what-you-can-do/make-a-donation/letter-from-santa/

lilmiss1982

I've had these previous years and my kids loved them and its supporting a good cause too. :j

BlueEyedGirl

Aww this is so cool, going to do one for someone I know!

simo1989-2008

anyone know how long these letters take to arrive? donated and requested santa letter on 7/11/15. getting a bit worried and dont know who to contact to find out where it could be.? dont want a dissappointed little boy

sarah1972

simo1989-2008 wrote: »

anyone know how long these letters take to arrive? donated and requested santa letter on 7/11/15. getting a bit worried and dont know who to contact to find out where it could be.? dont want a dissappointed little boy

My final expected delivery date has passed. What do I do?
If there is a problem with your delivery, please contact us before 23 December. We will then be able to work out the best possible way of getting your order to you before Christmas.

You can contact them by email - letterfromsanta@nspcc.org.uk, or by phone on 0845 130 3203.

https://www.nspcc.org.uk/what-you-can-do/make-a-donation/santa-help-information/#crtandc

Ian011

sarah1972 wrote: »

My final expected delivery date has passed. What do I do?
If there is a problem with your delivery, please contact us before 23 December. We will then be able to work out the best possible way of getting your order to you before Christmas.

You can contact them by email - letterfromsanta@nspcc.org.uk, or by phone on 0845 130 3203.

https://www.nspcc.org.uk/what-you-can-do/make-a-donation/santa-help-information/#crtandc

Technically, this is a breach of Regulation 41 of the Consumer Contracts Regulations 2013. The rules require a number starting 01, 02, 03 or 080 for post-sales enquiries. The new rules came into force on 13 June 2014. Charities are not exempt.

Additionally, failure to declare the Service Charge for the premium rate 0845 number in close proximity to the number is a breach of the new Ofcom "Clear Call Rates for Everyone" rules that came into force on 1 July 2015.

sarah1972

Ian011 wrote: »

Technically, this is a breach of Regulation 41 of the Consumer Contracts Regulations 2013. The rules require a number starting 01, 02, 03 or 080 for post-sales enquiries. The new rules came into force on 13 June 2014. Charities are not exempt.

Additionally, failure to declare the Service Charge for the premium rate 0845 number in close proximity to the number is a breach of the new Ofcom "Clear Call Rates for Everyone" rules that came into force on 1 July 2015.

At least it answered simo1989-2008 question about how to contact them though

Ian011

The NSPCC has subsequently apologised for using a premium rate number and changed to a cheaper 03 number ...

http://www.theguardian.com/society/2015/dec/01/nspcc-apologises-premium-rate-phone-number-christmas-appeal

http://www.thirdsector.co.uk/nspcc-apologises-using-premium-rate-number-santa-campaign/fundraising/article/1375509

... and at least 36 other charities are under scrutiny for the same issue ...

http://www.civilsociety.co.uk/governance/news/content/20893/nspcc_apologises_for_using_premium_rate_number_for_christmas_appeal_as_it_emerges_36_charities_are_under_scrutiny_for_the_same