Help with difficult member of staff

Flyonthewall

WonderfulSenorita wrote: »

And just to clarify, I don't want to fire her. I just want to cut one of her days. We had verbally agreed that she would work two days per week. So I'm not sure if she can take legal action against me for reducing her working days. Thanks

If you're not going to fire her then that means you still have a day of her not working properly even if you cut her days. So I'd suggest telling her no mobile, as others have suggested, and being tougher on her over what she does. It's not her choice what she practices and the jobs she does - you're the boss, you tell her and she should do it. That's how jobs work and she needs to learn or she'll never end up doing anything.

Give her a couple of weeks and if she doesn't change then hire someone else (and fire her/cut her days. Your choice, but from what you've said I really can't understand why you're keeping her at all).

DKLS

WonderfulSenorita wrote: »

And just to clarify, I don't want to fire her. I just want to cut one of her days. We had verbally agreed that she would work two days per week. So I'm not sure if she can take legal action against me for reducing her working days. Thanks

Simple she isn't performing so get shot, she is a liability and not justifying her existence.

Undervalued

Sorry there was a typo in my earlier post (now corrected).

She is entitled to a WEEK'S notice because she has been employed for more than a month.

TBagpuss

As blond bubbles says, as she is an employee you must provide her with a written statement of her employment terms. Do this. What was the verbal agreement? Was it that she would come in as required starting with 2 days a week?

You may find it is sensible to get in the habit of providing a proper witten contract

You can give her notice and get rid of her, alternatively you can sit her down and speak to her. tell her that the need the salon has is for her to get in the habot of doing the treatments. Tell her that you expect her to use time when she is in the Salon and getting paid to improve her skills, and that she will need to have her phone off and away except when she is on a break.

Tell, don't ask, her to do the jobs you need her to do. I would suggest that the next booking you get for this treatment you tell he that she will be doing it, and that you will be present to supervise and advise her if she has any issues.

And stick to it.

Be clear with her that this treatment is a big part of the job role and that is she is not able to do it then you will not be able to keep her on.

BoJangles_2

I agree with the general consensus here, if you are going to give her a chance then be clear on what you expect and don't let her dictate.

Tiddlywinks

If you're ever hoping to run a successful business then you need to get used to managing people - that involves communicating your requirements in a calm, confident and clear way.

Your business cannot carry anyone - you employed her for a reason - you cannot afford to pay someone to be unproductive.

Have a private meeting with her and explain what you need her to do and not to do (texting) - make a note n her personnel file of the issue.

Finally, you need to get some training and do some research into employment law.

As an employer you owe it to your staff to be professional and competent - their livelihoods (and yours) rely on it.

chubsta

she sounds like a great employee - doesn't do the work that is expected of her and thinks her phone is more important than what the boss says. I can't believe you have actually put up with the attitude so far, if it is your business then you have to put it and yourself first and get rid of anything that holds you back, otherwise you stand no chance.

You would be doing both of you a favour by getting rid of her ASAP and getting in someone who really wants the job - she may then learn that she isn't the little princess she thinks she is and that out in the big wide world you have to work for a living! You would also be giving a chance to someone who has a much better work-ethic and who 'deserves' the job more.