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PRA Group - contact/settlement via email
Munchkinsmum
Posts: 71 Forumite
I recently received a letter advising my barclaycard debt (from around 2007) had been passed to PRA group but payments etc would continue as normal (I'm through a DMP)
Today I received a letter from the DMP saying that PRA had refused my payment as the address and name were different and I had to phone them (PRA). Looking back at the first letter - they have an email address!!
Has anyone successfully contacted them via this email address? I won't phone anyone and writing letters is a PITA. Also, has anyone successfully negotiated a f&f with them via email?
Today I received a letter from the DMP saying that PRA had refused my payment as the address and name were different and I had to phone them (PRA). Looking back at the first letter - they have an email address!!
Has anyone successfully contacted them via this email address? I won't phone anyone and writing letters is a PITA. Also, has anyone successfully negotiated a f&f with them via email?
0
Comments
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Email is not secure, and due to the data protection act, no one will discuss these matters with you without first proving your identity, something you don't really want to be doing by email.
A good old fashioned letter is the way to do it.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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