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Advice please
shannianni
Posts: 86 Forumite
hi everyone
the council said they over paid us by about £900 as they messed up with our working tax credit, we are paying £12.50 we have come to an arrangement to pay £12.50 a week to get this paid.
this is paid trough my bank each week without fail, this morning my wife noticed an envelope on the hall floor which has been hand delivered (no stamp on it), it says if we do not pay the outstanding balance b within 7 days they will be back to collect goods.
these people are the ones who we pay, can they do this as my wife is in a state.
we have been ring for approx. 3/4 hour to find out what is going on but they are not answering the phone.
can someone please give us advice.
our bank statements show the money going to them without fail
many thanks
the council said they over paid us by about £900 as they messed up with our working tax credit, we are paying £12.50 we have come to an arrangement to pay £12.50 a week to get this paid.
this is paid trough my bank each week without fail, this morning my wife noticed an envelope on the hall floor which has been hand delivered (no stamp on it), it says if we do not pay the outstanding balance b within 7 days they will be back to collect goods.
these people are the ones who we pay, can they do this as my wife is in a state.
we have been ring for approx. 3/4 hour to find out what is going on but they are not answering the phone.
can someone please give us advice.
our bank statements show the money going to them without fail
many thanks
0
Comments
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Stressful though it is you will be able to sort this out as you can prove you have been paying as agreed through your bank statements. It's a headache but will be resolve able. If you can't get through on the phone send a letter and evidenceDF as at 30/12/16
Wombling 2026: £25.70
Grocery spend challenge Feb £285.11/£250
GC annual £389.25/£2700
Eating out budget: £ 48.87/£300
Extra cash earned 2026: £1850 -
Hi,
I'm assuming these are council tax arrears we are discussing ?
And the council has obtained a liability order against you, and you are paying a firm of bailiffs, is that correct ?
First off, stay off the phone to them, do everything in writing, sounds like a scare tactic to get you to pay more money, than you already are.
Write and tell them you are paying as much as you can afford.
Has the bayliff already been in the property ? If so they can come back and list goods for removal, if they haven't, do not let them in, keep all doors and windows locked, and don't allow them access.
I think you should give National Debtline a call on :
0808 808 4000
They will be able to advise you better.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Hi shannianni
I hope you have been able to get in touch with us since posting, but if not I would just reiterate what has been said above. If in doubt do not let the bailiffs in. Avoid conversations with them for now and continue your existing payments.
Dennis
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0
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