Can't switch supplier as national database incorrect??

Logicon

I have this same issue now, I have been with EDF since august 2018 now can't switch to E.ON because the NDB is wrong.

So basically.. the NDB is utter S**T why do we even have it?

Carrot007

Logicon wrote: »

I have this same issue now, I have been with EDF since august 2018 now can't switch to E.ON because the NDB is wrong.

So basically.. the NDB is utter S**T why do we even have it?

A sillty question! To enable switching. Obviosuly ;-)



If it used to be correct and it is wrong them your current supplier messed it up (or the one you are switching to are idiots and it is correct, let's be fair here!).


It always comes down to the current supplier to fix it. And needs done before you try switching again.


If you know what is wrogn and can get to the decent team it can be done faster. People on here can check the database for you against what you should have if you provide info, via pm as you give away you details, but that is up to you.


So basically blame your current supplier, they are the one resonsible for keeping it up to date.

molerat

Logicon wrote: »

I have this same issue now, I have been with EDF since august 2018 now can't switch to E.ON because the NDB is wrong.

So basically.. the NDB is utter S**T why do we even have it?

And when you raised a formal complaint with your current supplier what did they say ?

Logicon

I didnt even know I had to contact my current supplier to get them to update the DB, I have just been harrased for the past few months by SSE because they have the S/N mixed up with another one and now demand a final bill of £241 to be able to switch. A bill that isn't even mine!

Even asking EDF to confirm the S/N was correct (which it was) and contacting SSE approximately 11 times, neither of these companies bothered to tell me this. I had to read it on the MSE forum.

You think these companies would be a bit more 'switched on' (pun intended) when it comes to giving their customers clear and consise information about how the systems actually work and how they affect us.

[Deleted User]

Logicon wrote: »

I didnt even know I had to contact my current supplier to get them to update the DB, I have just been harrased for the past few months by SSE because they have the S/N mixed up with another one and now demand a final bill of £241 to be able to switch. A bill that isn't even mine!

Even asking EDF to confirm the S/N was correct (which it was) and contacting SSE approximately 11 times, neither of these companies bothered to tell me this. I had to read it on the MSE forum.

You think these companies would be a bit more 'switched on' (pun intended) when it comes to giving their customers clear and consise information about how the systems actually work and how they affect us.

Ha !
I’m 5 months into an official complaint with utility warehouse and I keep being told they’ve done everything they can and are awaiting Npower doing their bit.
They are now hassling me to close my complaint as there’s nothing more they can do. Ridiculous.

frasera937

I switched from Scottish power to bulb last month. However, Scottish power are claiming they still supply me on the national database and are expecting monthly payments. Bulb are also claiming they are supplying me on the national database and now I have two companies wanting monthly payments? 

Gerry1

Check who is correct.

For gas: https://www.findmysupplier.energy/webapp/index.html

For electricity, check via your Distribution Network Operator's website. If you don't know who your DNO is, check via https://www.powercut105.com/findoperator

frasera937

Thanks for your reply. It turns out Bulb is infact supplying me. I have already told Scottish Power this but they’re refusing the fact, and still asking me to pay them as they are saying they definitely supply me. I’ve now put in a complaint as I am unsure what else to do. 

Gerry1

Just make sure you've paid SP in full, and cancel their DD if you haven't already done so.  Make sure you have copies of all their bills.

You can make sure you've paid SP everything by subtracting your SP opening reading from your Bulb opening reading (which may not be exactly the same the reading you gave them: https://help.so.energy/support/solutions/articles/7000046447)

For electricity, multiply the kWh by the price per kWh and add VAT if not already included.  For gas, do the same but first convert the volume to kWh:  https://www.businessenergy.com/business-gas/gas-bill-calculator/

If they persist, ask for a deadlock letter and go to the Ombudsman upon receipt or after eight weeks if it doesn't arrive. Don't forget to tell us how you get on !

frasera937

I don’t actually have access to the bills I have received from them. They sent an email telling me the bill amount and saying I can view the bill online. However, their app and website crashes each time I try to login as if it does not recognize the account. 

They have not sent me
a final bill, only the monthly bill which is for over double what it should be. Closer to triple what it should be.

 Fortunately I do not have a direct debit set up already as it is a new build and they were already the supplier when I moved into the house and I had only stayed with them for 5 weeks.