Taxi refund

Mr_Singleton

p00hsticks wrote: »

May I ask how often you actually travel by train ?

Enough to know that train companies wouldn't spend a single penny of money unless they absolutely had to and if that means leaving people stranded on trains for 6 hours then so be it.

Quentin

Mr_Singleton wrote: »

The train company breached its contract with the OP in failing to provide the service for which it was paid to provide. The OP to my mind was fully within his rights to fulfil the contract terms using the taxi and seek remedy from the train company for its breach.

You are entitled to express your opinion, but it's unfair on the OP to speak with such authority when you are simply stating an opinion and ignore the facts of the contract between the train companies and the passenger. (Bearing in mind the NRCOC, how was there any "breach"?)


However, if the OP is inclined to pursue the train company to court based on this opinion he will be wasting more time and more money!

p00hsticks

Mr_Singleton wrote: »

Enough to know that train companies wouldn't spend a single penny of money unless they absolutely had to and if that means leaving people stranded on trains for 6 hours then so be it.

... which doesn't seem to square with your confidence that the OP has a good case...

FYI, I've more than once had a rail company organise a taxi for me free of charge to get me to my destination around 40 miles way when a replacement rail service failed to show.

Mr_Singleton

p00hsticks wrote: »

... which doesn't seem to square with your confidence that the OP has a good case...

FYI, I've more than once had a rail company organise a taxi for me free of charge to get me to my destination around 40 miles way when a replacement rail service failed to show.

Tedious, tedious tedious.

You bought a ticket from A to B the train company was for what ever reason unable to get you there on a train. The train company was contractually obliged to get you to your destination. You paid for a train you got a taxi? how exactly is that getting a "free" taxi??? Would you have preferred to be stranded? or waited till the next day sleeping in a bus shelter?

Going back the the OP. The train company has a train full of people. It could organise taxi's and coaches at a cost of £100's, OR it could do nothing and leave people to sit on the train for 3 hours at a cost of nothing. What would you do?

yorkie2

Mr_Singleton wrote: »

Tedious, tedious tedious.

I agree, this is tedious, so you should give up now.

Mr_Singleton wrote: »

...The train company has a train full of people. It could organise taxi's and coaches at a cost of £100's, OR it could do nothing and leave people to sit on the train for 3 hours at a cost of nothing. What would you do?

There was nothing to suggest people would have to "sit on the train for 3 hours.

To quote you earlier regarding a separate incident, "You paid for a train you got a taxi?" now in this case, the OP paid for a train, the OP got a train. The train was late, so the OP was entitled to delay compensation.

However the OP decided to abandon their rail journey and, at their own expense, organise their own transport. That's their choice but it's not a choice that causes the rail company to incur any liability for the costs of that choice.

End of.

librarian83

Hi there
Just to let you know I complained to Transport focus who took my case on. Abellio Greater Anglia will be paying my money back, and a further little bit of money in the form of a rail voucher as a good will gesture.
Just goes to show..persistance pays off. I felt so strongly that Abellio Greater Anglia were in the wrong and luckily it went my way.