Cancelling a DD

Daisy2015

I am taking out a DMP with stepchange. On my list of what to do it says to cancel any direct debits. I have a personal loan with lloyds and have just rang them to cancel but they said they couldn't do it as I need to have a dd set up if I have a loan with them....I said I was going to be setting up a DMP and they wanted to put me through to someone who wanted to go over my income and was told it could take about 30 minutes.

What do I do? How can I cancel it if they won't let me? Will they continue to take the payments? I won't be able to afford this, I have an overdraft with them that I have managed to not use....I don't want them to go into that as it will just rack up my debt even more

**laura**

Do you have online banking? There is usually an option on there to cancel DD's x

Daisy2015

I rang them back as stepchange advised that they must let you cancel. I was told it couldn't be done as my account is switching
I made a new account today....should have waited untill I cancelled the DD I guess.
Hopefully that's the only reason why, and next week I can cancel it.