Don't know account details

emmb

The OP seems to have been given a bit of a hard time about not knowing if she had PPI...the way it was explained to me was that for the majority of people, indeed the basis of many complaints was that they did not know they had PPI and that it had automatically been added. Surely worth checking..?

P.s..as far as not knowing the account details is concerned, when I acepted the call from one of the PPI claimant companies that do coldcalling, they told me that so long as you can give them the name of the bank or cards and your addresses they will track down the account details. I don't know what they charge for this but might be worth making enquiries about that process before considering if you want to go ahead. A friend of mine claimed...she did have most of her paperwork, but not all of it, and she got thousands back.

dunstonh

the way it was explained to me was that for the majority of people, indeed the basis of many complaints was that they did not know they had PPI and that it had automatically been added. Surely worth checking..?

No. That is just claims company rubbish. A minority may certainly have been done like that. However, most were sold under a pressure basis. Not knowing is one of the weakest complaint reasons going. Most complaints get assessed on evidence available and best estimate to what happened. Saying you didnt know is an unprovable allegation.

hey told me that so long as you can give them the name of the bank or cards and your addresses they will track down the account details.

They dont track down the account details. That is not in the public domain. They just write to the bank with your personal details. Just as you would do if you were doing it yourself.

don't know what they charge for this but might be worth making enquiries about that process before considering if you want to go ahead.

Typically 20-40% (plus 20% VAT) of the amount of any redress paid out. Not a bad chunk to pay them for a stamp on an envelope that you could do yourself.