We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

HP laptop/PC loyalty discount

Options
Had a popup on my laptop today from HP saying parts may no longer be available for my model & offering me a 'special loyalty discount' code to use on a new one. Since my laptop is fairly new I wont be buying a new one but the code for anyone else to use is - HPLOYALTY. Instructions are to ring 0845 601 0545 or look online. Popup says discount varies by product.

Comments

  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    As an existing customer, the use of a premium rate 0845 number for this appears to be a breach of Regulation 41 of the Consumer Contracts Regulations 2013. The regulations came into force on 13 June 2014.

    If the invitation to call the 0845 number was not also accompanied by a declaration of the applicable Service Charge that will be incurred when calling the number, then this is breach of the new Ofcom 'Clear Call Rates for Everyone' regulations that came into force on 1 July 2015.
  • Guess you could let them know since that's the number provided in their popup. I'd look online anyway: cant see what offers are on the phone lol.
  • Have a look at this before you get carried away with excitement about this wonderful 'reward': http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/customer-loyalty/td-p/299254
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.