HP laptop/PC loyalty discount

RenTheRoosta

Had a popup on my laptop today from HP saying parts may no longer be available for my model & offering me a 'special loyalty discount' code to use on a new one. Since my laptop is fairly new I wont be buying a new one but the code for anyone else to use is - HPLOYALTY. Instructions are to ring 0845 601 0545 or look online. Popup says discount varies by product.

Ian011

As an existing customer, the use of a premium rate 0845 number for this appears to be a breach of Regulation 41 of the Consumer Contracts Regulations 2013. The regulations came into force on 13 June 2014.

If the invitation to call the 0845 number was not also accompanied by a declaration of the applicable Service Charge that will be incurred when calling the number, then this is breach of the new Ofcom 'Clear Call Rates for Everyone' regulations that came into force on 1 July 2015.

RenTheRoosta

Guess you could let them know since that's the number provided in their popup. I'd look online anyway: cant see what offers are on the phone lol.

Middlestitch

Have a look at this before you get carried away with excitement about this wonderful 'reward': http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/customer-loyalty/td-p/299254