Redon Fuels. Anyone struggling?!

125max

Having ordered oil from redon fuels in Newtownabbey over 3 weeks ago I still have no oil and no refund.

Despite the money being taken from my account the oil didn't arrive on delivery date, I called and was told they would deliver on the Monday(6days after order was placed). Monday came no oil and no one answering phone. After a few more days of broken promises someone finally admitted that they had no oil and were trying to source some. A further 4 days of phone calls looking for a refund they finally agreed and the refund was sent last Monday apparently however it's yet to hit my account and I fear I will never see it again.

Has anyone else had this with Redon?
I've no idea where to go next to try and get my money back from them.

tommie

Did you pay by Card, Bank Transfer or Cash?

125max

Online using my debit card

Bigcammy

Have a read at this about Chargebacks - https://www.citizensadvice.org.uk/consumer/different-ways-of-buying/buying-goods-and-services-on-credit-or-by-debit-card/extra-protection-when-you-buy-on-credit-or-debit-card/extra-protection-when-you-buy-with-a-debit-card/

rexel

heating oil is in short supply at moment.I talked to delivery man he said the heating oil where it is stored in Belfast in in short supply. the company he works only had taken orders up to last wed because they could not source heating oil.It will all change when more supplies come in

hazman88

Redon's have wound up. I am in the same position with redon. the bank have told me that to dispute the payment i need to provide eveidence they are bankrupt........

search for gazette and redons fuels you will see a wind up notice.
they are a joke the way they have treated everyone.

rolo1_2

Not looking good then.

chunter

http://www.northernireland.gov.uk/news/news-deti/news-deti-august-2009/news-deti-040809-newtownabbey-coal-packer.htm

https://www.courtsni.gov.uk/en-GB/Judicial%20Decisions/PublishedByYear/Documents/2011/2011%20NIQB%2050/j_j_McCL8205Final%20-%202011%20NIQB%2050.htm

https://www.thegazette.co.uk/notice/2393008

southantrim3

I rang Redon for a quote for oil a couple of days ago and was told they wouldn't be able to take my order until the end of the week, that was all they told me - no real surprise!.
If you ever get sorted and your money back - try Nicholl Oils based in L'derry - they deliver to all parts (I'm in the North East,) they are very competitive and will price match - I was able to get 900 litres for £270 - hope that helps...

ballyblack

£265 today

http://www.cheapestoil.co.uk/Heating-Oil-NI?prices=BT23

stevieboy11

Drove past Reddon this morning. Doors are open and looks like business as usual