competency based interview- what to expect/avoid?

skintpaul

for a customer service role.. nervous!

t0rt0ise

There's lots of websites out there, a google search will bring them up. I read a lot of those before my interview and picked up a lot of tips. The one I remembered and was conscious of doing all through was talking about what *I* did and not what we did. All the advice sites tell you that they want to know what you did each time.

I also tried to think of questions that would be asked and thought of true (mainly true, sometimes I exaggerated) examples from my previous jobs. I quite enjoyed the interview when it came and really told them how great I was! And I got the job.

asajj

Tens of threads in this forums as well

https://forums.moneysavingexpert.com/discussion/5167451

skintpaul

I/view went well, only slight stumble on one Q I reckon..

The 'complaint' role play was harsh, though- no real win, though I reckon calmed them down..

asajj

Fingers crossed for you !

Gouldy

Just get lots of scenarios ready which could be used against a few things like Teamwork/good customer service etc. Make sure you go through what you did and what was the impact (be specific) so the interviewer gets a full understanding of what you achieved.Good luck!