Failed 'Signed for' Delivery...

Bambiuk82

1st time posting on this forum in the hope that someone can help me.

What do I do if a courier company claims that I have signed for a delivery, when I clearly have not? They say that it has been delivered so for any further problems, I need to pick up with the retailer themselves. I have sent a copy of my signature to the retailer so that they can compare to the alleged signature on the delivery note, but have not heard back. They do not have a phone number to ring either, just an email address. Despite the item of furniture being bought on credit card, it was £99 so I believe under the £100 threshold to claim back.

Can anyone advise what my rights are and what I should do next? Much appreciated.

George_Michael

There is no minimum figure for attempting a credit card chargeback. The £100 is only for "Section 75" claims.
Give the retailer a couple of days to see if they respond, then if they don't, contact your card issuer explaining what has happened, making sure that you let them know that you have tried to resolve the matter with the retailer first.

bris

The signature doesn't have to be yours, couriers deliver to an address not a person. Chargeback won't work if they have proof of delivery. Every chargeback is investigated so they don't just refund you if the retailer has proof.


What you need to do is send another email to the retailer to get an investigation going with the courier concerned to see where the parcel has went.


It would also concern me however that the retailer has no phone number, although that might have no bearing on the missing parcel.

wealdroam

Who is the retailer?

oldoakey

My daughter had the same problem a few months ago. The driver had insisted the goods were delivered but it was not us that had received them. In the end I asked for the POD (proof of delivery) all parcel companies should be able to provide a copy of this.

When we tackled them with the signature that was not in our name the driver suddenly remembered he had left the parcel at another nearby address.

bod1467

Here at work UPS regularly deliver parcels, leave them in the loading dock and self-sign with someone's name that they know works here. In the majority of cases the name they use isn't working at that time.

This proves that couriers can quite happily sign for parcels without the recipient even being aware the delivery has been made. And shows it's not just a consumer issue but affects businesses too.