We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Help with HMRC issue please
musashi10
Posts: 454 Forumite
Hi, 2 years ago HMRC wrote to me saying I had a tax rebate of £1100. They said they were going to send me a cheque. The cheque never came so I asked them what happenned. They said the cheque had been cashed. I didn't cash it!
So I had to do a police report and HMRC said they would pass it onto their fraud department.
Now this was 2 years ago - I have been phoning them which takes about an hour to get through every time! I must have phoned them at least 10 times to chase up and find out what's been going on.
Everytime I phone up I get the same answer - "that the fraud department cannot be contacted by phone and I have to do it via the helpdesk and they would pass on my request for an update and they would get back to me"
EVERY single time I do not get an update on the situation and I'm getting a bit tired of it.
Is there anyway I can get this escalated?
Who to contact and how?
Any help would be appreciated. £1100 is a fair bit of money to me.
Thank you so much
So I had to do a police report and HMRC said they would pass it onto their fraud department.
Now this was 2 years ago - I have been phoning them which takes about an hour to get through every time! I must have phoned them at least 10 times to chase up and find out what's been going on.
Everytime I phone up I get the same answer - "that the fraud department cannot be contacted by phone and I have to do it via the helpdesk and they would pass on my request for an update and they would get back to me"
EVERY single time I do not get an update on the situation and I'm getting a bit tired of it.
Is there anyway I can get this escalated?
Who to contact and how?
Any help would be appreciated. £1100 is a fair bit of money to me.
Thank you so much
0
Comments
-
If you are unhappy with a service that you have received then you should try and follow up the complaint in writing (not over the phone) and make sure all correspondence is sent recorded delivery and that you keep a copy. If the final response from the HMRC is still unsatisfactory you can escalate the matter further.
This is a link for more information about the HMRC complaints process that I hope helps - https://www.gov.uk/guidance/complain-to-hm-revenue-and-customs
Laura
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0 -
Although phoning usually seems like the quicker option, if you are complaining about something, you should always follow the correct complaints procedure, and do it in writing.
HMRC are notorious sticklers for following correct procedure, and using the correct forms etc.
Two years is ridiculas, but they are notorious for dragging there feet, unless they want money off you !!!I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
personally i would get my MP on the case,they're back in work this week0
-
I would write to your hard working member of parliament, see if they can move things along.0
-
Thanks for the advice0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards