HMRC - complaints department

JC_Derby

Do they have one?
How is it they can speak to you like dog dirt yet cant complete the simplest of requests when they promise to.
Do they have any SLA's or guaranteed standards?


Anyway if anyone could provide me with a complaints department email address or postal address that would be much appreciated.

beefturnmail

Worth doing this. I wrote to them to complain about them not following a simple request (and had contradicted their own guidance - I referred them to which specific part - it's publicly available

I asked for the cost of phone calls back (~£10) and received £100:j

I structured my letter in the sort of bureaucratic language they understand - i.e. I bulleted it all out

Your full name, address and contact telephone number
your reference number (eg your National Insurance number, tax reference, VAT registration number or employer reference)
what went wrong
when it happened
who you dealt with
what effect HMRC’s actions had on you
how you’d like HMRC to resolve the matter